Phone

Helping the Needy Organization-SL 

My organization records a lot of conversations with Zoom Phone, and we want to make sure these recordings are being deleted every so often off of everyone's PCs. Ideally, we'd like to have everyone save their Zoom recordings to an easy-to-access place so that this deletion process is fairly straightforward. When I go to recorded calls in the Zoom Client (three dots to the right of the call in the call log, and selecting "open file location"), they're currently being saved to an obscure, hidden folder for all members of my team that I've spoken with. Is there any way to change it so that these files save to a more easily accessed location?  I've found information in the Zoom help documentation for changing where Zoom Meetings recordings save to, but not Zoom Phone recordings. Thank you so much in advance!

We presently have users with private accounts within our organization. We, as a company, are currently transitioning to Zoom as a whole. If users with private accounts transition to the company account, will their previous recordings, etc., be transferred with them?

I have one of my users who's second call to her Poly VVX350 is not ringing thru when she is on the first line talking. The second calling party gets a message "Sorry, there is no one to answer your call" and I can't seem to find where or what I need to set, to allow the second call to ring thru. Appreciate any help/input.

I want to train a new employee on how to take help desk calls, how do I stay on a meeting with them and be able to pull in the phone audio of the incoming or outgoing call? Or maybe there is feature I am missing that would make this task easier. I am currently an admin and we have Zoom One Business and Zoom Phone.

We have not made the jump to VOIP yet but considering Zoom Phone. When the office is open, we answer the calls live (No auto attendant). After x rings, if no one picks up it will go to voice mail. Non-Biz "Night ring" / "Auto Attendant" is activated and calls go to the auto attendant, where they can leave message in general mailbox, go to a particular extension etc.  1) Is there a way to do live answering vs. auto attendant Menu answering all calls, when open?  2) Is there a manual way to set when the business is open? Like via a programmed button on phone? I am thinking of times when office closed for weather or someone gets in late and no one avail to answer call(s) yet.  3) Is there a way to set a special closed message in the event of an outage, snowstorm, etc to let people know? How is that set? 

I am setting up some Poly vvx250 phones for my work with Zoom accounts. I make a user, assign the user to a phone, I then set up the phone and once the phone is set up normally it will provision and we are good to go but some of them do not and I need help on how I can provision them so they can start to use them. 

HiI am Business Hours 8 AM to 8 PM  if any call between 1 PM to 2 PM  i need lunch greeting .How to to do 

Hello, I was just seeing if anyone has any input or experienced a similar issue to this and if you have found a fix.We have about 140 to 150 Cisco 8841 with the MPP firmware on it. When we switched to Zoom phone about 6 months ago our phones have been randomly rebooting. They will reboot sometimes in the morning sometimes in the afternoon, during a call, just completely random. It's not always at the same time so it's not a timeout or refresh issue with our switches or router.We have eliminated it being a switch issue since we have tried using different switches with them. We did not have the problem when those same devices had the enterprise firmware that we used with our Cisco PBX. Any insight to this issue would be greatly appreciated.

Does anyone know if Zoom Phone supports setting up a BLF line key on a desk phone with directed call pickup? I know a Shared line/Pickup group can be configured but I'd really like to keep the ability to dial out to the contact on the line key, if I use one of the aforementioned it will act as if I'm dialing out on that line when pressed instead of just dialing that line like a normal BLF key

The way delegated line keys work now on a Poly VVX deskphone is by default when the line key is pressed it initiates the ability to dial out on that line. I need it to dial that line so a normal call goes through to the lines owner on the other end, but still want to keep the ability to pick up calls that the owner of the line puts on hold. Is there any way to accomplish this?

Is there a way to show non-Zoom scheduled meeting details in the Calendar view in either the app or on a physical handset? Use case would be non-Zoom or externally scheduled meetings or calls so the user can just click on the phone number to make the call. Right now it just shows "This is not a Zoom meeting".

Hello Zoom Community, I was wondering if there is a way to make it so the sequential order of a call queue changes daily (example Monday would be user1, user2, user3 and Tuesday may be users user4, user5, user6) .Right now I am manually going to our call queue settings and changing the order every morning but I would prefer if I could set some type of daily schedule for these calls if possible.Thank you,

I would like to see an Scheduling SMS option for Zoom. I work with follow ups and some time I need to schedule an SMS for next day (business hours) to my clients and don't have this option. This would be a great feature improvement for the Mobile App and Desktop App. Does anyone feels the same or have the solution for this?

We have a Zoom basic plan with pay as you go option selected.We have done the setup including the 10DLC for SMSThe incoming calls can be viewed in the "Phone" tab of the log and are directed to the auto receptionist.We are unable to see any incoming text messages in the "SMS" tab of the log. Theres one direct company number with an extension. We havent setup any other users as we do not require any for our current operation. Dont know what is the missing step in the setup. Hope someone can help with this! TIA. 

Just getting started with ZP.I have had 2 of these phoens go bad on me. Meaning i cannot factory reset them as i've had to RMA them.The first I thought was a fluke.The second not so much.  Have a Reception phone setup as a shared line group.  The phone is part of this line Group.  When I had it setup it was working properly.  Came back from Easter Holiday and red  x through the line appearance. In the phone on ZP Admin it says "Factory reset needed for provisioningThis device supports zero touch provisioning. After the factory reset is triggered, the process will take a few minutes, please wait until it is finished. If it fails, try Assisted Provisioning." The first phone said this then i added a new phone new mac, etc and it sayss the same thing.

The person who called me or whom I called can hear my audio but I am unable audio from my end. 

Getting popup that Poor Network Connection. Audio quality may be affected when getting an incoming call on Zoom Phone.

Hello, How can we download zoom phone call transcript download?I get an error message "Admin has disabled this transcription" Can you please let me know how can I enable the setting? Thanks

DearsAny one who can explain the dial plan for outbound routing from Zoom, as I notice in case of BYOC you can configure BYOC number you can define external contact (and both only accepting E164 format) you can not configure extension or wild card and choose to be routed to outside using SBC, so how the outbound will work if I am integrating my existing PBX with the Zoom using SBC how I can configure a wild card to make a simple dial pattern that can be matched from Zoom to route calls to all extensions in PBX ??? hope my idea is clear, and hope and get and answers  

I changed the CID to our main # in user settings but also have to change it in user settings\keys and positions.  The first changes it for apps and the second changes it for their desk phone.   Really should be one place.  

Hi  I have SBC -Zoom Trunk , when I  send calls  from anynode SBC to  zoom peer ,           When I send call from SBC to zoom ( call center ) , for exemple to Queue or extension  (ext 3812) , in the  log  the call is registered as "  no answer"   but  the zoomphone never ringing  in my hand ? it s same when I call the Queue 1809. in the diagram of SIP  , I have  the correctly the process (  invite --  try --  ringing  --  OK 200 --  Bay ) et  any one can help ? best  regards    

I don't want incoming calls ringing on my phone or computer. How do I set this up? I currently have no business hours set and closed business hours settings say to send to voicemail if I'm on another call. However, I want it always to go to voicemail.  

Hi,I have trouble rapidly navigating to make a call when one of my contacts has multiple phone numbers associated with them (e.g. cell, home, work).  I suggest you add a favorites tab -- like on an iPhone where I can store frequently called numbers.  Yes, they sometimes appear in history, but not always.  A favorites tab would solve that problem.  

I have a webhook-only app created for capturing "When a call recording is complete". I want this to apply at the call queue level - meaning any time a call recording is completed in a call queue. However, it appears to only be applied at the user level. For example I created it on my account, and therefore any time a call recording is complete for my user it works, but if a call recording is completed for anyone else it does not.  I don't want to have to create an app for each user because that will require me to grand them all developer permission and login to create it.. right?