Daily Call queue sequential order? | Community

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Daily Call queue sequential order?

Forum|Forum|2 years ago
April 11, 2023
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Hello Zoom Community,

I was wondering if there is a way to make it so the sequential order of a call queue changes daily (example Monday would be user1, user2, user3 and Tuesday may be users user4, user5, user6) .

Right now I am manually going to our call queue settings and changing the order every morning but I would prefer if I could set some type of daily schedule for these calls if possible.

Thank you,

Community Champion | Employee

The way to accomplish this would be to start at AR level. Here's how you do this

1. Create an AR A for Monday which points to a call Queue A with user1, user2, user3

2. Closed hours would be everything but Monday so that could go to a different Call queue B with users user4, user5, user6

And so on. You can do lots of interesting things.

Hope that helps.

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

Community Champion | Employee

Hello @mikej

Hope you were able to implement my proposed steps above. Let me know