Unable to receive SMS including verification codes | Community
Skip to main content
H
Newcomer
hear1
Newcomer
April 4, 2023
Question

Unable to receive SMS including verification codes

  • April 4, 2023
  • 3 replies
  • 5 views

We have a Zoom basic plan with pay as you go option selected.

We have done the setup including the 10DLC for SMS

The incoming calls can be viewed in the "Phone" tab of the log and are directed to the auto receptionist.

We are unable to see any incoming text messages in the "SMS" tab of the log.

 

Theres one direct company number with an extension. We havent setup any other users as we do not require any for our current operation.

 

Dont know what is the missing step in the setup.

 

Hope someone can help with this!

 

TIA.

 

      3 replies

      N
      Newcomer
      Ninja
      Newcomer
      April 5, 2023

      Same here.

      Did you find a solution?

      H
      Newcomer
      hear1Author
      Newcomer
      April 10, 2023

      We haven't been able to find a solution yet.

      S
      Newcomer
      Seanwm
      Newcomer
      April 12, 2023

      If the number is a AR or a Call Queue you may need a Zoom phone power pack license for each member that is apart of that AR or Call Queue.  We needed that for a couple of our Call Queues.

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.