Set the Lunch Time in Auto attended | Community
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I
Newcomer
Info1_gtcme
Newcomer
April 17, 2023
Question

Set the Lunch Time in Auto attended

  • April 17, 2023
  • 1 reply
  • 0 views

Hi

I am Business Hours 8 AM to 8 PM  if any call between 1 PM to 2 PM  i need lunch greeting .How to to do 

    1 reply

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    April 17, 2023

    Hi @Info1_gtcme 

     

    The way you will do this is to start with Lunch time hours everyday. Your Lunch AR is set only for 1 - 2 PM and then the remaining calls go to Closed hours which can go to a different AR. See illustration in the screenshot:

     

     

    Hope that helps. If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

     

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