Second call not coming thru

Forum|Forum|2 years ago
April 18, 2023
1 reply
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I have one of my users who's second call to her Poly VVX350 is not ringing thru when she is on the first line talking. The second calling party gets a message "Sorry, there is no one to answer your call" and I can't seem to find where or what I need to set, to allow the second call to ring thru. Appreciate any help/input.

Best answer by FORE-Craig

Hi @Phranc

That would be the "When I'm busy on a call" option in the Zoom web portal for the User's Phone > Settings . It should be set to "Call Waiting" (see attached screenshot).

https://support.zoom.us/hc/en-us/articles/360059966372-Customizing-call-handling-settings

I hope that helps!

FORE-CraigAnswer

Specialist

Hi @Phranc

That would be the "When I'm busy on a call" option in the Zoom web portal for the User's Phone > Settings . It should be set to "Call Waiting" (see attached screenshot).

https://support.zoom.us/hc/en-us/articles/360059966372-Customizing-call-handling-settings

I hope that helps!