Question
Poly Edge e220 offline
Just getting started with ZP.
I have had 2 of these phoens go bad on me. Meaning i cannot factory reset them as i've had to RMA them.
The first I thought was a fluke.
The second not so much.
Have a Reception phone setup as a shared line group. The phone is part of this line Group. When I had it setup it was working properly. Came back from Easter Holiday and red x through the line appearance. In the phone on ZP Admin it says "
Factory reset needed for provisioning
This device supports zero touch provisioning. After the factory reset is triggered, the process will take a few minutes, please wait until it is finished. If it fails, try Assisted Provisioning."
The first phone said this then i added a new phone new mac, etc and it sayss the same thing.
Firmware on my working phone is
8.1.0.12774 FIrware on broken phone is 8.00.13670 |
Any thoughts? Thanks, Paul. |