Poor Network Connection. Audio quality may be affected

Getting popup that Poor Network Connection. Audio quality may be affected when getting an incoming call on Zoom Phone.

Community Champion | Employee

How is the Zoom meetings quality ? Try troubleshooting using the new tool ( currently for meetings and chat, in near future for Zoom phone calls )

This will help you look at the connectivity/ network issues between your network and zoom.

Hope that helps

Community Super Champion | Partner

you can also try Phone Network Diagnostics –

Runs a test to evaluate the quality of your network, it will request access to your microphone to simulate a call.

For details, please see support article.

if you have a business or education account, you can see great report on call quality. please see support article.

thanks, eliot

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