Phone

I jus signed up to try zoom to see if it's any better than Vonage.  Oh my, the setup is way more complex than it needs to be.  Ok I made my first call using zoom app on my iPHone, after 18 min call dropped. Now can't make any calls, "call failed" and once I did see "account inactive code 1301403".  Support person didn't have too much of a clue, I told her of the issues I had with initial setup with assigning a package, and generating a number, etc etc.. and she asked me to re-assign the packages to the user account, then I couldn't add the number back after I un-binded it.  I was able to figure out on my own I had to remove it from being some company number of something.. this thing is like a whole PBX setup.. crazy for an end user VOIP system.  Anyway, after re-assigning packages, reinstalling iPhone zoom app etc etc,  still doesn't work same error.  Support escalated my case waiting for response, but thought I would come here for any suggestions.&nb

I keep receiving an error message that it won't send through. The international texting has been enabled with all countries selected. How do I get it to successfully send?

 I  have a question for the community regarding viewing charged calls only since I am currently on a metered plan.   When I go to the Administration section:   click on Phone System Management - Logs and once the Logs window opens in the "New View Version " how do I find the "Show charged call logs only"? Because when I choose the Classic View Version, I can see the check box for "Show charged calls only" at the bottom.   So, on the " New View Version" what are the steps to get to the" show charged call logs only"?   Right now, I go right away to the classic view page but if  and when it is terminated I will be out of luck which is frustrating! Thanks guys!

I’m having an issue when phone registered Avaya J179 phones with Zoom Phone. Everything seems to provision correctly in the admin portal and I’ve assigned the proper licenses, but every time the phone boots it displays: The phone is not licensed in zoom This message persists until the “OK” button is pressed. After that, the phone behaves normally. It doesn't affect calls or features immediately after, but it's persistent and disruptive to users.Questions:Is there a known prerequisite or license type (e.g. Avaya license, Zoom “device license” vs Zoom Phone user license) that might be missing?Has anyone resolved this “not licensed” boot message for Avaya desk phones?Thanks in advance!

I can't find my phone call transcripts or recordings. I can see in the log that the recordings were made, but no way to listen to or download them. I asked the chat box, but it couldn't understand the question.   maybe this helps this is my plan Zoom Workplace Pro Plus with US/CA Unlimited

I've had my Zoom phone for about 2 months, and I've been able to make calls but have been unable to receive calls or text messages. Instead, the call goes to voicemail, and when a voicemail is left, it is not received on my end. I'm also unable to send a text message. The message states, "You do not have a direct number, you cannot start a new conversation."  If anyone is able to help, I'll greatly appreciate it. 

I need to create a meeting with telephone dial-in options but my settings do not give me an option for "computer and telephone audio". I am only able to check "computer audio". How do I enable this?

I just purchased a zoom phone number then I can't make any phone call. 

during a zoom in which i had muted myself, I took a phone call.  Normally, it mutes the audio on the zoom and switches over to the bluetooth headset automatically and when I finish the call goes back to the zoom audio still muted.  Recently, it has taken me back to zoom audio but then I am no longer muted.  How can I fix this? 

When I call support at 1.888.799.9666, am I supposed to enter a meeting number?I don't have one. I'm having a problem porting my phone number.I create a meeting and have a number that I then enter.Then I'm supposed to enter a host number (or something like that)?I don't have one. Where is it?Are you kidding me?I look in the Zoom help section – porting phone numbers.The instructions don't match what I see on the screen.I watch a help video on Facebook Zoom – same thing.The information in the video doesn't match what I see on the screen.On the Zoom homepage, I ask the question in the help chat (bottom right) and it's the same there.The instructions don't match what I see on the screen.I've been a software developer at BMW AG since 1999 and when I see this, I'm stunned.All I want is a human on the phone (no machine or similar device)  to help me – nothing more.Thank you and best regards - Thorsten

Hi Everyone, I am trying to setup one of our team so our main call queue will ring on their desk phone but not on their iphone app.Is this type of setup possible? They are a member of a call queue but are often away from their desk. I dont want them to be bothered by the call queue when they are not at their desk whilst still being able to take internal calls. I realise they can opt in and out of the call queue but this can be easily forgotten.

We have a number of sales reps that all need to monitor each other. In addition, we have managers that need to monitor the reps but not be monitored. The issue we see is that reps cannot be members of a monitor role and a monitored role.  Has anyone found an easy workaround for this or a similar scenario?

My biggest pet peeve from using Zoom is that you cannot create group names in the sms chats. With the office we create a lot of these chats but every time I need to check exactly who is on which chat. Resulting in a lot of times sending a message in the wrong chat (because it's either missing a person that you oversaw vs the chat you meant, or it has a person too many). If you can create group names, I can call it for example Team or Team + VP or Analysts, or Interns. I know a lot of people at our office would be really happy if we can create group names...

Starting some time between May 2nd and May 5th, if a user misses an internal call from someone else in our company and they look in the call history, it'll now display the outbound caller ID we set up for each user that's meant for external callers (this is only happening on the Zoom desktop app and the mobile app. It looks like it's affecting call logs in the admin portal as well). Prior to May 5th, the actual internal caller's name and extension would show up in the call history instead of the outbound ID we set up for each phone. I should note the outbound ID is the call queue numbers we set up for each branch (the call queue numbers are using the main phone numbers for each branch. We intended this to be used for when we're calling external phones outside of the company so that the caller ID would show up as the main company number to the external phone).I should also note that when the notification for the incoming call pops up on the screen while a call is being received, it show

At my job we use zoom phones as our main phone system. The other two women I work with receive voicemails with no issue but for some reason they will NEVER show up on mine. I am on a PC and everything is fully updated. Any suggestions?

Does anyone know if SMS for Zoom Phone Australia is unlimited texting or know the rate per text for AUS to AUS texting? Support keeps directing me to the international PBX rate page, but these are US to international I am pretty sure. This is a really good article https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057987 on setting it up and limitations, but doesn't cover costs, if any, for Australia SMS. Any help would be appreciated!

We've have difficulty pulling the text transcriptions from Automatic phone call recordings.  I've referred to this previous forum (https://community.zoom.com/t5/Phone-System/Zoom-phone-audio-transcripts-text-file/m-p/100072#M4914) and we've tried to access it through the API, but still only pulling the audio transcriptions. Under our call logs, it shows that 'Admin has disabled this transcription' for our automatic calls but we've enabled every setting accessible to us to allow for text transcriptions. Is there a security setting we're missing? Appreciate any guidance here.

Hi everyone,I'm exploring whether it's possible to integrate Zoom SMS functionality via API with Okta to send multi-factor authentication (MFA) passcodes through Zoom Phone SMS.So far, I haven't been able to find any official Zoom documentation covering this use case. I’m particularly interested in:Whether anyone has successfully set this up using Zoom’s API (e.g., sending outbound SMS triggered by Okta)Any necessary API scopes, endpoints, or prerequisites from Zoom's sideLimitations or known challenges you've run into (e.g., throttling, SMS deliverability, carrier issues)Whether Zoom Phone numbers can reliably receive inbound responses for verification flows (if applicable)Would love to hear from anyone who has attempted this or knows whether Zoom SMS is viable for Okta MFA workflows.Thanks in advance for any guidance or examples! 

I reached out to support but the confirmed this is not possible currently. We answer phones on a physical phone, but to help assist the staff answering the phone we were hoping the use the call summary and live transcription features in the app. It is not currently possible if the app is paired to the phone and the phone answers to the call to get those features.

Why does my phone keep ringing in my headphones after I've answered?  No, there's not another call coming in.It also continues to ring (in my headphones) if the caller drops the call before someone answers. Is there a setting to fix that?  If so, where?

I receive a two-factor code to my Zoom phone SMS for a certain system I access almost daily. The desktop preview notification on Windows via the Workplace app is perfect to see the code and enter it to the system. However, I wish I didn't have to click over to the phone tab, then SMS, then the message thread to clear the red bubble notification. Wondering if there's a way in Zoom or with a third-party integration to still receive the desktop notifications but automatically mark the message as read to avoid having to manually clear the message indicator notification. 

We migrated to Zoom phone last year and it's never worked properly. We've had calls going silent both ends, just us going silent but still bale to hear the other caller, and the latest one is that the phone rings and then when we try to answer it says the call has already been answered. We even had one client told by the system to hang up. I invited Zoom support to call me so they could experience the issues for themselves and they just never did, even though they said they did. Eventually they just closed the ticket because I didn't respond over the Christmas break. I'm on the verge of switching to another provider but I would like to know if it's just me.

I love that there is an SMS templates section in the admin portal so that I can make it easy for my call center volunteers to respond in a similar way. (Found in Account Management > Account settings > Zoom phone > SMS templates) I set up several SMS templates in the portal, but can't figure out how to use them when actually texting. We've tried the iOS app, the MacOS app, and the web app. Is there a setting I need to set elsewhere to allow my users to use these templates? 

Hi a few of our users are getting a "Call Salesforce API failed.  Please try again later."  Our admins do not see this issue so I'm assuming it's related to some permission but I can't seem to figure out what.  Does anybody have any ideas?

Hello i have a user where we recently implemented zoom in salesforce and when she is making a call normal behavior is that you can answer a call in salesforce or make the call there and then it goes to the notes section of the call in salesforce but for her it just goes back to the number pad, basically the zoom app takes over the call and the controls, and she needs to go back into history and log the call and make notes.she is the only user that has the issue. we had one other user with the same issue but when i revoked the Outh2 for him in salesforce and reconnected it, it worked for him. i have tired to uninstall and reinstall, revoked the outh 2 for her, removed the zoomphone and readded it, tried different browsers and cleared cache and so on. checked all the settings and nothing stands out.  what could i try that would help?thank you