Meetings

Hello! My Zoom app keeps on crashing when joining a meeting, it would open the audio and video preview window then once I click join, it would crash and attempt a rejoin but crash again. However, when joining through the web app it works perfectly fine and also when starting my own meeting. I have restarted my laptop, updated all drivers (video and audio), did a cleanzoom uninstall and reinstalled Zoom's latest version, and disabled hardware acceleration in the Zoom settings. I have also adjusted the sample rate and bit depth of my recording devices seeing how this fixed the same issue for others in the Zoom Forums, unfortunately this didn't fix it for me . 

I can't disable the passcode for meeting(toggle is grayed and shows locked) even though the waiting room is enabled. Isn't it supposed to be one or another? Or did they changed the regulations? (Still showing atleast one of the security measures are required in the security settings). 

Hi, After polls host shares results with participants. But participants only see the percentage displayed. is there a way so they can see the counts without sharing host's screen??Please advise. Thanks.

Hello, my Zoom is having an issue. When I watch a video shared through Zoom (the video has both voice and music), I can only hear the voice in the video, but not the music.I’ve tried using a different headset, but it still doesn’t work.When I play the video directly on my computer, I can hear it normally.The issue only occurs when I play it on Zoom or when someone shares it with me on Zoom.The same issue happens on my phone as well."Thank you

When I start a meeting, it automatically open in full screen mode. Is there a way to change this? I'm not referring to sharing a screen, it's when I start a meeting.

I recorded two zoom meetings (6hours & 3 hours) on my desktop. Both of the video seemed being recorded smoothly,  but when I opened the mp4 video, both of them don't show the screen. I can hear the voice, but I cannot see anything. The screen is all black. Is there anyone who knows the reason and how to fix this? Thank you. 

Hello Up until now, Zoom could not find the solution where sharing my screen of not having those dark shadows projected to the viewwer. Pls update and change that so those dark shadows are not seen by our audience viewer. This issue does not happen in gmeet, teams, or webex, only in Zoom. Please try to fix that.I think I made myself clear. If there is already a know hoy for that, please share it.Zoom is one of the best for the many features it has, only the problem mentioned above is the issue.Pls acknowledge receipt and replyRgds 

Similar to this topic, I would like to have dark mode on Linux. As a Linux user, I feel that the topic didn’t fully address the kind of assistance both the original poster, users, and I were hoping for. The current setup still leans heavily on light mode, which can be pretty harsh on the eyes, especially during long sessions or late-night workflows. While there are three options to tweak the top bar and meeting background, they don’t touch the Zoom background itself, which stays glaringly white. That sudden brightness spike is jarring, basically being flashbanged at 3 in the morning. So, a proper dark mode that darkens everything, not just fragments, would be a huge improvement. Including this in the theme selection or rolli

In a setting where Zoom is used to conduct a seminar, sessions are recorded with the “active speaker” option enabled, meaning whoever speaks gets featured in the main window (not gallery view), and hence should theoretically get featured in the recording (local recording enabled, in this case). Never had a problem with this setup until recently (September 2021).   The issue is as follow. The active speaker appears (is featured) in the main window, but the recording instead records the screen of someone else in the attendance (not speaking, apparently at random).  Hence, the actual active speaker does not appear in the recording, even if during the event the active speaker does occupy the main window. Instead, we get the recording of someone listening to the active speaker (and the sound of the active speaker). There is no way of knowing there is an issue with the recording until it’s too late. Any idea about how to prevent or fix this issue?

When I record meetings, Zoom is only recording the video of the person who has joined the meeting, not my video. It used to switch back and forth depending on the active speaker, but now that has changed. I'm a coach and having both sides of the conversation is essential for my business. It will record both videos in Gallery Mode, but not Speaker Mode.   I have tried "See myself as active speaker," but that's an untenable solution. I need to see my client's facial expression while I am speaking to do my job, and it's very jarring/unpleasant to see myself speaking.    Is this happening to anyone else? is there a known fix for it? If I don't get this fixed, I'll have to leave Zoom and find another solution because this is an essential part of my business. 

My microphone has a delay during meetings; I start speaking and no one can hear me, it takes several seconds to activate. I have an Acer DTSX laptop and Windows 11. Can you help me?

I'm relatively new to Zoom and therefore might have missed something but if I invite somebody to a meeting via the persons email address they don't receive an email with the invitation. Is there something I need to configure / enable? I tried via Android App and via Webbrowser. Steps to reproduce:1. In Webbrowser (Firefox) login to zoom.us and navigate to "Meetings" - "Schedule a Meeting"2. Add *********** in "Invitees"3. Click "Save"4. *********** never receives an invite (even after hours or days)I have tried various email addresses (incl. gmail and the likes but no success)

Hello, I have a Samsung tablet A which I've recently had to reset and now will not allow me to download zoom. I have Android 8.0 at present with no updates available. My understanding is I can get an older version of zoom which hopefully might work.  Is this the only solution and are there any older versions I can download? Had zoom previously and worked fine.

The “Live Streaming” alert that shows up when using the Fathom app is confusing and inaccurate. Fathom is not live streaming to a public platform — it’s recording for private transcription. This alert disrupts client trust and should be revisited. Please allow us to disable it or show a more accurate message.

Hi! I'm trying to use Zoom Desktop on my laptop that is running Ubuntu Linux 25.10 with KDE installed :I installed the RPM (but also tried Flatpack and Snap) and am having some troubles with the scaling of the application. I have a 2k display and the display scaling is set to 125% and it works on all applications (QT and GTK) except for Zoom: The font is very small on the one hand side and on the other hand side I cannot schedule meetings as the window that opens when scheduling a new meeting does not fit into displayed pane and I cannot scroll in it (and reach the "Save" button to save the meeting) - see the screenshot https://snipboard.io/V0aqZK.jpg  

I can schedule a Recurring Meeting but it dis not show up on the recurring dates.  Only the initial meeting shows.  This behavior occurs on the Windows desktop app and the web app.   Are the meetings actually being scheduled?  How can I confirm this if I can't see them on the Upcoming page? Zoom Workspace is V 6.3.5 (54827)  dated 1/7/2025.

My PC restarts at irregular intervals during a Zoom meeting. I assume it just shuts down and restarts, but there is no blue screen.Has anyone else experienced this problem?Both Windows and Zoom are up to date with the latest updates.

Good morning, I’d like to ask a question regarding the use of Zoom Meetings. Is it possible to check through the logs whether a user has used the “Lock Meeting” option? I need to understand if there is a way to verify whether that feature was used or not.Thank you.

I share my computer audio quite frequently, and about 9/10 times, it works just fine. However, sometimes I get this "To share your computer audio, please install the zoom audio device" message, asking for my username and password. If I click cancel, it shows that I'm sharing my computer sound, but participants can't hear what I'm playing. If I enter my password, everything on my end goes silent. I can't hear my own audio that I'm playing, or anything from the participants, but they can hear my audio. It seems the only resolution is for me to enter my password, leave zoom, and come back in.  As you might guess, this is EXTREMELY inconvenient and frustrating. Does anyone have any suggestions or ideas as to why this happens?

I'd like to upgrade from Workplace Pro to Workplace Business Plus.  I don't see it as an option from the web portal under Plans and Billing>Plan Management. When I click the Manage button next to my current plan (Pro) it only gives me the option to upgrade to Pro Plus. Is there another place to upgrade to Business Plus? When I sign out and then navigate to plan pricing, I can add it to my cart for $269.90 annually however when asked to create an account or sign in, I select sign in and then the ability to add to cart disappears. Any help is much appreciated. Thanks,Betsy

Hello, I'm using the Zoom API to integrate it into our eLearning website. From there, I create a meeting [users/{$hostEmail}/meetings] with the following options:'host_video' => true,'participant_video' => false,'join_before_host' => false,'mute_upon_entry' => true,'auto_recording' => 'cloud','waiting_room' => false,'approval_type' => 2,'meeting_authentication' => trueThen, from the API, I also create the student accounts [/users] with the option: 'action' => "autoCreate"I retrieve the start_url for the teacher from the class creation process, and the teacher connects directly from that URL. I'm retrieving the join_url for the student connection, but it always asks for a username and password.How can I bypass the login screen and have the student join the meeting directly?I've tried creating a ZAK for the student and passing it to the join_url, I've tried using a user

Hi there, after trying franticly whilst trying to undertake a careers meeting with students and parents, I can't find how to share my screen with them. I have set up these links (reoccurring) and the students can share their screen with me, but I don't even have access to it on my screen. Please help! Many thanks, Lili

Hi I am using zoom to give an english class to one student. Both of us are using free plan so we have 40 minutes time limit. So I was wondering when does the 40 minutes time limit start? I usually open the zoom meeting like 5 minutes prior before the student enters the meeting. Does the time limit start based on when I opened the meeting or when the participant enters the meeting? I am really curious about it but it's so hard to find exact detailed explanation on this issue. Thank you

I recently bought a new computer that is an HP Omnibook 5. Computer is an upgrade in every area compared to my old one. Internet works perfectly fine everywhere including Teams meetings with 10 participants. If I'm in a Zoom with any amount of people I get a 10-20 second lag once every 3-5 minutes or so and the your internet is unstable message. Everything was working fine on my old computer so I believe it is something to do with my new computer. This has happened 10 out of the last 10 meetings. I have tried testing my internet a few different ways and everything there seems to be working fine getting 500mb down and 150 mb upload. I have uninstalled zoom and reinstalled.  Any help or next steps is appreciated. Thank you! 

I am on Windows 11 Home, Dell Inspiron 7506 2n1, wired to an external monitor with built-in speakers. I have been using Zoom successfully with this setup for roughly two years. In my last two meetings, one group and the other one-on-one, the audio has dropped out 20 minutes or more into the meeting. Other participants remain able to hear me, however, I cannot hear them.  I have completed a pretty thorough search online, but have not found a solution. Any help as to how to prevent the audio dropping would be greatly appreciated. Thank you!