changing log in email address

Forum|Forum|1 year ago
June 26, 2024
2 replies
1 view

I have problem to sign in to my zoom account with my email because I can't access my email anymore.

I try to submit a ticket but AI agent ask me to log in. How can I log in if verification code sand to my email that I can't access.

I try to talk to agent, and the result is I can't talk to agent.

Today is 3rd day, I failed to give lecture to my student because I can use my zoom account.

This AI agent and the link that given don't solve my problems.

Please, I need help. All I need is just to change the email that I can't access to my new email.

I need to talk to person agent not AI agent or talk via email.

Other

MGSR

Community Manager

Hello @rocky-aldar

Welcome to the Zoom Community!

If you no longer have access to your original email address to verify the change, you can submit a request to Zoom Support. When submitting a request, enter the following information:

Please select your request type: Ensure that Billing & Account Management is selected
Your email address: Enter your new email address that you can be contacted at
Subject
Description
Request Type: Select Account Management
About: Select Unable to access email
Complete any optional fields that will assist with your request