Downgrading from Pro to Basic (Free)

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Hello. I've been searching the community but don't see a definitive answer that seems to work. I currently have a Pro account and have requested to downgrade to one license.

I'd like to now downgrade further from Pro to Free. BUT with so many recordings in the cloud I don't want to lose can you tell me:

1. How to downgrade without closing/losing my current account

2. If I do have to close and reopen a free account, how I can access my cloud recordings?

Thanks so much. Anita

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @AnitaMcLachlan.

Basic accounts do not have Cloud Recording space, and cannot acquire Cloud Storage. If you no longer need your Pro account and want to maintain your recordings, download them all to a computer disk drive or other cloud storage (like DropBox) before relinquishing your Pro license. You may be able to upload video files to YouTube or Vimeo, if your intent is to have others access them. If you just want them for your own viewing, having them on your computer or other cloud storage should be sufficient.

There's no need to "close" your account; simply set the number of licenses to Zero and retain the same login. Still, you will not have Zoom Cloud storage.

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Adronson

Newcomer

Its not letting set users to zero. Any idea why?

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Ray_Harwood

Community Super Champion | Customer

Check to be sure your license is not assigned to any user.

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schirman

Newcomer

I accidentally upgraded from Basic to Pro when my Mac updated and I was reloading Zoom. I need to go back to Basic and have the $159.80 refunded. How do I accomplish that?

Tom

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