Conflict between billing plan and phone # assignment

Forum|Forum|4 years ago
September 14, 2021
2 replies
4 views

My number has been ported, but I cannot assign it to myself as the primary user. When I try, I am getting the error message that this feature requires a Zoom Phone Metered or Unlimited or Pro Plan (see attached screenshot). I have a Pro Plan as verified with Sales today

IMG_0499.pdf

Best answer by Bort

Have you assigned yourself a calling plan on the Zoom Phone settings?

BortAnswer

Employee

Have you assigned yourself a calling plan on the Zoom Phone settings?

M

MarkEThomp1944

Newcomer

I have upgrded from Zoom basic phone to ProPlan+. I can not assign my number to the new plan. My name and extension come up, but when I choose to assign & save in numbers, "User/my number&ext, I receive a dropdown that says "This feature requires a Zoom Phone Metered, Unlimited, or Pro plan. Same thing in Phone System/Users&Rooms

N

ntwullman1Author

Newcomer

That solved it. Thanks.

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