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Daniel_Salinas
Newcomer
June 20, 2024
Solved

Support agents

  • June 20, 2024
  • 3 replies
  • 1 view

I bought a plan for the clinic I work with, and I made the "little" mistake of miswrote the email adress... So I'm so stuck with the zoom virtual agent that will never conect me with a real support agent.

 

1.- I cannot change the email address because it asks for confirmation.

2.- The email doesn't exist, so I can't get access to the confirmation codes or anything.

3.- I lost $1'800 mexican pesos in that plan and I even still need the plan but zoom doesn't solve anything...

 

Anyone knows how to reach a support agent???

    Best answer by MGSR

    Hello @Daniel_Salinas 

    Welcome to the Zoom Community! We're glad to have you here.

    If you do not have access to your original email address to verify the change, you can submit a request to Zoom Support. When submitting a request, enter the following information:

    • Please select your request type: Ensure that Billing & Account Management is selected
    • Your email address: Enter your new email address that you can be contacted at
    • Subject
    • Description
    • Request Type: Select Account Management
    • About: Select Unable to access email
    • Complete any optional fields that will assist with your request

     

    You can read more in this article. 

    3 replies

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    June 20, 2024

    Hello @Daniel_Salinas 

    Welcome to the Zoom Community! We're glad to have you here.

    If you do not have access to your original email address to verify the change, you can submit a request to Zoom Support. When submitting a request, enter the following information:

    • Please select your request type: Ensure that Billing & Account Management is selected
    • Your email address: Enter your new email address that you can be contacted at
    • Subject
    • Description
    • Request Type: Select Account Management
    • About: Select Unable to access email
    • Complete any optional fields that will assist with your request

     

    You can read more in this article. 

    N
    Newcomer
    nigella1224
    Newcomer
    July 27, 2024

    i have submitted a request twice now but the support centre not responding 

     

    A
    Newcomer
    angry001
    Newcomer
    March 16, 2025

    Yes Zoom customer service is non existent, I've been trying to set up my phone so it dials out for days using the global unlimited (which should be renamed global very limited) every time I try to dial a number I get "sorry we cannot complete your call your service plan does not include calling this destination (this was a local call) did you find an alternative to zoom?

    MGSR
    Community Manager
    MGSR
    Community Manager
    June 28, 2024

    Hi @Daniel_Salinas!

    Did you see the previous response?
    If it has resolved your inquiry, please press the Accept as Solution.

    If you need further assistance, please let us know.

    Have a great day!

    MGSR
    Community Manager
    MGSR
    Community Manager
    July 5, 2024

    Hi @Daniel_Salinas!

    Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

    If you need further assistance, please let us know.

    Have a fantastic day!

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