Payment Cancelled | Community
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Newcomer
March 5, 2025
Question

Payment Cancelled

  • March 5, 2025
  • 1 reply
  • 3 views

Something went wrong. Please make sure that your billing information is updated, and pop-up blockers are disabled in your browser. If the problem continues, contact Zoom via Support ticket or at 1-(888)-799-9666 ext 3 (US customers only. Find here a list of international phone numbers).

1 reply

Community Champion | Employee
March 10, 2025

Hi there,

 

Welcome to the Zoom Community!

 

If you are unable to process the payment, please try the following troubleshooting steps: 

 

1. Use a different browser.
2. Delete browser cache and cookies.
3. Deactivate any Ad-blocking software or extensions.
4. Use an Incognito window.

5. Use a different payment method.

 

If you continue to experience this issue after attempting these troubleshooting steps, please submit a ticket to our billing team.

 

Cheers,

Zoom Community Team