Community Resources

Hi, do any of you know how to contact support (not a bot) or change the billing period? Had my account cancelled due to personal circumstances in January 2025, Renewed in April 2025, but billed from January 2025. Can anyone help to reset the billing period? thanks

How to reset password when you forgot your old password

a friend tried to register zoom. Her computer recognized that she had already registered, but she didn't remember her PW. She can't change it, because she's asked to give the old one... How can I help her? Thank you

Does anyone have a coupon code for a yearly subscription? Not a new subscription. 

Hi, I'd like to buy the Zoom-phone - US & Canada Unlimited package. When I proceed to checkout, I'm asked to enter Business Size, Business  Headquarters Country Region, and Address. My question is, do I need a registered business to buy this package? Is there a way to buy it as an individual and not as a business?

I can't seem to find help for this topic, nor from the useless bot chat agent. I'm logged in with my Zoom meeting account. But when I go to the careers site https://careers.zoom.us/me, it doesn't recognize my login. I've applied before and have an account, but it keeps asking me to sign in. Is this the same log in? If so, why does it keep asking me to sign in?I have a screenshot, but I can't upload it here, apparently.I click Sign in, it goes to the meeting site. I'm not logged in to the careers site. I sign in and it takes me to the meeting site.When I click Sign Up, it takes me to the meeting site, again.  I can't access my candidate info. 

my ticket number is  BIL1842364,I really appreciate that my problem is sloved due to our quick response. Thank you very much!---------------We've tried to contact you over the past week regarding ticket number BIL1842364, but we haven't heard back from you. Our system has now changed the status of your request to solved. We hope you resolved the issue successfully. However, if this isn't the case simply reply to this email within the next few days and your ticket will reopen automatically. Thanks!Zoom

I am trying to buy a plan for zoom and an add-on. The add-on is 50$ and the plan is 21.90$. Though i select that plan monthly, in the total amount i see it's charging me for about 270$, when it's supposed to be only 70$

Hi,I got a notification that my credit card expires in 90 days, and I must update my payment method. If I don't, some paid functions will become unavailable. My plan is paid until April 2026. I am not considering adding a new credit card until then. Please explain which functions will be disabled and at which point. Thank you.

We just renewed our subscription and want to use a coupon to receive NGO discount. Can you tell us how to do it. We have a coupon number from Techsoup.

I had to sign up for zoom to have a telehealth with the Cleveland Clinic.  It was communicated to me that the zoom account would be free.  I was charged $17.07 on April 15th.  How do I get this refunded and have the account cancelled?  I would be happy to have an account but intended to have the free version.  I will only use Zoom for virtual doctors visits and I do not want to pay $17.07 per month.

On May 26, I paid to upgrade my account from Zoom Basic to Zoom Pro. I have the invoice in my email inbox, and on the Zoom web portal I can see this invoice in my Payment History (Transaction Type: Credit Balance Adjustment), but no where else is there any indication at all that I have Zoom Pro. I have no access to the features, and when I follow the steps online to resolve (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057835 and https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065302&_ga=2.219133529.1114727551.1717978057-1343244150.1717978057) it does not work and I cannot change my account to Pro. I do not want to pay again. I emailed Zoom support within days of May 26 and have tried calling and have gotten no support. How might I resolve this issue? I need Zoom Pro as soon as possible - grateful for all the support you can offer!Thank you!

I'm about to upgrade to either pro or business account.  We met with attorney today to file our 501c3 paperwork, but don't have non-profit status yet.  Can I come back and change the account details for tax exemption once we do?

New to all of the comments in Zoom Community. Not sure if I chose the right subject in time I will get this right. My next thought is towards the badges and because I am trying to learn the Community Blog Area I thought it would be nice to learn or ask others what happens when you complete all badges curious to hear or read about it thuout this area.

My plan says that I have the Pro Plan. However when I schedule a meeting I only have basic plan features. My meeting ends in 40 minutes. This is really irritating because I am paying for Zoom service and I am not getting what I paid for. Getting help support help is nonexistent.

Hi there,  I'm trying to remove my university student account from Zoom on my devices (iPhone, iPad, PC). I originally have 2 accounts on Zoom on all of my devices which are my student account and my staff account but since I graduated, my student account is no longer available so every time when I switch account (to attempt to remove account), zoom pops me to login and I couldn't really do that and it seems like there's no other way to remove (not delete) this account from my devices based on what I can find, any ideas? Thanks

I've had customer support calls open for three weeks trying to get our Zoom events subscription removed with no response from Zoom at all. I've spoken on the phone to them and they couldn't remove the subscription either. How do I get this removed as in our portal it says I have to Contact them and open a ticket which I've done and been completely ignored?

Hi Zoom Community,I’m Kimaya Kapoor, and I have a few quick questions about Zoom subscriptions:Plan Differences: What are the key features of the Basic, Pro, and Business plans?Renewal Process: Is it straightforward, and do you receive reminders before expiration?Payment Options: What methods do you accept? Are there options for one-time payments?Promotions: Any current discounts for new users or educational institutions?Support: How can I best reach customer support if I encounter issues?Thanks for your help!Best,Kimaya Kapoor

It says we dont allow above 5000 in Indian Rupees . But does not allow payment in Dollars which comes above 5000 what to do

Vengo pagando varios meses la suscripción mensual pero hemos decidido pagarlo anualmente, sin embargo cuando se cumple el mes intento cambiar el ciclo de mi suscripción pero no encuentro dónde hacerlo. 

Hello~I'm a user from Korea, I have just one question, If I create a further meeting, with a business type, and then buy a large meeting,will it be automatically applied as a large meeting to a meeting that I have previously created? I would be grateful for your response. Thank you.

I cannot open, force quit, or move the app to trash on my MacBook. When I try to open the app I get a finder pop-up that says, "The application “zoom.us” is not open anymore." When I force quit the app, nothing happens and it is still 'open.' When I attempt to delete the app, with the intention to redownload and start over, I get a finder popup that says, "The application “zoom.us” is not open anymore." What am I supposed to do? I cannot join any meetings by any means on this device. Yes, everything is up to date. Yes, I have turned my device on and off.I attached a screenshot of the pop-ups.

@links to members, content Do I need to have a paid account in order to get dual factor authentication?

Does Zoom have any way to report or respond to phishing attacks.  People violating Zoom's good name to steal money?

I recently retired and lost access to my workplace zoom account. I'm trying to buy an account, but Zoom keeps insisting I already have one. Help! I have tried all my email addresses (I have three), but zoom evidently has linked all of those addresses to the workplace account.