Community Resources

I signed up for Zoom because I urgently needed it for one meeting. I intended to cancel Zoom, but as I recollect, I couldn't figure out how (I believe because I did not know which email was connected to my Zoom). Two years ago I came here asking for a refund. Zoom did not responsd, so I assumed there was nothing else I could do. I have seen others receive instructions to contact Billing by signing into the Zoom account, but please remember that this is not an option for me as I don't know which email address is attached to the account that's being charged, so I can't sign in.I've now been charged over $300 for a subscription I never wanted to keep. After I paid for it, I do not believe I ever even touched the free trial version (again, due to not knowing what email was connected to the free trial). Can someone please help me identify the account that's being billed? I can provide the charge amount, billing date, the last four digits of the card, and every email address I think might be

Can anyone tell me how can I contact zoom directly? I have an urgent matter to resolve, I tried to post on community but I received "0" response". I would like to talk to a real zoom consultant on the phone or be able to email or chat to one.Best regards,Rafal   

 Please cancel my current zoom. Thxshelly Pomeroy

The bot keeps telling me to go to 'account management and select billing' this is not anywhere on my menu.  I can't locate what they state nor can I find a way to change my info.  Also I want to renew for a full year but it looks like I'm stuck on monthly and can't figure out how to update that.  Help  

Hello. We received the message: "You have exceeded the limit of license assignments for your account." I understand that we are no longer allowed to transfer a single license between two users. But how can we at least return the license to its original owner? We currently have a purchased license, but no one can use it. Thank you for your answer.  Kind regards Mirek InterVia

HiI have been charged the amount even though i have cancelled the Zoom subscription. And amount has been debited from my bank account.When will i be getting the refund amount.Thank you

HiI have been charged the amount even though i have cancelled the Zoom subscription. And amount has been debited from my bank account.When will i be getting the refund amount.Thank you

구독 취소 요청 eunbang lim

I need Zoom support to cancel my subscription 

Hello! I'm trying to get the Invoice from year 2020 until the latest one but seems I can't extract it from the Invoice History tab.

Hi there,My boss has upgraded my existing Zoom Basic account to Pro via the company plan. I have received an invite via email “XXX has requested to add you into their Zoom account (XXX). If you agree, please click the button below to approve.”However, when I click that invite and accept the terms - the below message appears: We are switching your accountThe process will take some time. In the meantime, you can continue to use Zoom as usual.It has been on screen for a long time with no changes. On my boss’s side it’s still showing up as ‘Pending’ on the invitations page even though I’ve accepted.How do I solve this? I have tried signing in and out, also opening in an incognito window (tried both signed in and out). Strangely, when I open in an incognito window (not signed in at all) and click accept it gives me the same message even though I’m not signed in.  We’ve also re-sent the message again with the same effect. Thanks! 

Hello Zoom Support,My monthly Zoom subscription was automatically renewed without my intention. I have already cancelled the subscription and I would like to request a refund for the renewal charge, as I do not need the service for this month.Please review my account and help process the refund.Thank you.Bino M BabyDoha IPC

청구서 날짜: 2026. 08. 01청구 번호: INV364281592 이번 달에 사용할 의사 없음.  자동 결제를 더이상 원하지 않음.

Preciso do reembolso da renovação feita hoje, sem minha autorização. Não usei para nada e cancelei assim que vi. Também não usarei.

I would like to request a refund for the money that was taken from my account today."

정기결제 취소는 하였으나 8월1일부터 사용하지 않는 관계로 zoom workplace pro 8월 1일 결제건도 환불 요청드립니다. 

Hi, I accidentally created an educator account through my education organization’s email and accidentally toggled the under 13 group, and so it’s requiring me to fill out a DocuSign form. But the AI agent I messaged and called with said I would need someone on the Zoom side to actually remove/disable the under 13 option so I can confirm requirements and actual next steps with my organization. I’m currently signed into a personal account since I cannot access this other account at all.Is there a way to remove/disable that under 13 option entirely? Thank you very much.

HiI forgot to cancel my subscription and it auto renewed.  I am battling to work out how to request a refund. 

Hi, I have not been able to locate the payment receipts for my previous subscriptions.  Where are these saved or who do I talk to get then e-mailed to me?ThanksJohnny

Reg: Plan Management   Hello Zoom Support team   Kindly forgive me if anything wrong in my understanding., Kindly clarify the below.,   1-My requirement is Large Meeting ( for 1000 participants) , Is it necessary i have to buy both One Pro as well as Large Meeting , because it was a Add-on, Please clarify..,   2- I had paid for Large Meeting but still the system was showing one Invoice was pending, I had already shared the invoice to you in the previous mail., since i don't want any  issues in assessing the ZOOM cloud, i had paid second time also., Kindly check whether it was paid two times and confirm.

您好，我是本 Zoom 帳戶的 Owner。我們的帳戶建立於 2026 年 7 月，目前在「帳戶設定 > 一般 > 資料與儲存 > 即時資料中心位置」中看不到「中國」選項，無法自行啟用中國資料中心區域。因為我們有大量中國大陸的與會者，想申請開通/啟用 China Data Center region，讓 Zoom Meetings 的會議流量可經由中國資料中心承載，以改善連線品質與延遲。請協助為本帳戶開通 China Data Center（Meeting traffic）權限，並告知是否需要我提供其他帳戶資訊（如 Account Number、帳戶網域等）以便處理。謝謝。

"My subscription was renewed automatically. I'd like to cancel and request a refund.

It is ridiculous how difficult they make it to cancel a subscription. It even worse that they will not provide refunds when you are unable to cancel their service!

Buenas tardes, ya no deseo el plan adquirido, ya que olvidé desafiliar el pago automático

I am writing to request a cancellation and full refund for the following purchase: • App: Zoom Workplace Pro (Annual)• Order ID: MQKXS1J9B7• Order Date: 28 Jul 2026• Amount: $149.99 This was intended to be a trial, and I did not mean to purchase a full annual subscription. The charge occurred today, and I have not used the service since the renewal. I would like to cancel this subscription immediately and receive a full refund of $149.99. Please let me know if you need any additional information to process this request. Thank you for your assistance. Best regards,Samir