Community Resources

 Hello Zoom Community and Zoom Team,I am posting here because I am hoping someone from Zoom can review my case or guide me toward a resolution.I have been a Zoom customer and used Zoom Phone exclusively for my online tutoring academy, where we communicate with students, parents, and staff. My business depends heavily on these phone numbers.Unfortunately, after falling behind on my subscription payment for approximately two months, my Zoom Phone service stopped working. At that time, I contacted Zoom Support and was informed by a representative that once I paid the outstanding balance, I would be able to restore my Zoom Phone service and recover my phone numbers.Based on that information, I believed my account could be reactivated.However, when I attempted to purchase Zoom Phone again, I received Error Code 7000. I contacted Zoom Billing and was later informed that my account had been permanently restricted due to an alleged violation of the Terms of Service.This was extremely surprisin

I only want to get a ZOOM subscription for 6 months in advance. Is there a way to get a 6 month advance subscription except for 1-year subscription cancellation, monthly subscription?

제가 어느순간 구독이 되어 정기적으로 결제가 되고 있었습니다.저는 사용하지 않았기에 구독을 취소하고 사용하지 않은것을 환불 받고 싶습니다.

안녕하세요.zoom 월간 결제를 신청한 후 아직 한 시간이 안 되었습니다.아무 기능을 사용하지 않았고, 환불을 요청하고 싶습니다.도움을 주시면 감사하겠습니다.

안녕하세요ZOOM 구독 자동 갱신 비용에 대해 환불을 요청하고 싶습니다.Invoice Date: Jul 11, 2026Invoice #:INV361680688이유 : 구독을 할 의도가 없으며, 갱신일 이후 유료 기능을 사용하지 않았습니다. 결제 후 사용하지 않은 서비스에 대해 환불을 요청하는 것은 당연한 일입니다. 이 상황에서 환불을 거부하는 것은 공정한 거래가 아닙니다; 강제 판매처럼 느껴집니다.제 계정을 검토하시고 이 청구에 대해 환불이 가능한지 조언해 주세요.감사합니다,

Hello I could not find an ACTUAL instruction on how to remove primary payment method in the community. Pls help

Hello,I am currently using both an annual and a monthly Zoom subscription plan, which I purchased directly through the Zoom website.I would like to change my billing currency from USD to KRW. However, the system indicates that I need to repurchase my annual subscription to make this change.Could you please clarify the following? If I proceed with the repurchase, will I receive a prorated (partial) refund for the remaining period of my existing annual subscription, or will it be issued as a account credit? If it is issued as a credit, how can I apply that credit toward my ongoing monthly subscription payments? Thank you for your assistance.

I have purchased zoom pro license via google play on my android smartphone. It's been 2 days, the license status is still basic.When i try again to subscription, error message appears "You have subscribed to Zoom Pro (Annual)".And then when i click OK, sentence appears "Sorry there are no zoom pro plans you are eligible to purchase through google play at this time"Can anyone help me? Thank you

Hello Zoom Community,I have been exploring the Zoom Community and Help Center, and I would like to understand how the search system works.Is there a way to make community discussions easier to find through the Help Center search? Are there any best practices for creating posts that are more discoverable in search results?I would appreciate any guidance or recommendations from the community.Thank you!

My existing license is due to expire on 12/07/2026. Could you please let me know how I can make the renewal payment? Also, kindly inform me when the invoice for the renewal will be generated.Thank you.

Tengo dos semanas con mi cuenta individual que pago mensualmente deshabilitada y Soporte de Zoom no me contesta mis apelaciones. ¿Alguien me puede orientar que debo hacer? no me puedo comunicar con nadie.   Muchas gracias a todos por su apoyo.   Saludos

7/10일에 회사계정으로 결제 해야 하는거를 개인계정으로 결제를 해버렸습니다. 환불 부탁드려요 

I have been trying to cancel my account the last 2 months. Billed again today? Why is the sooooo difficult. I have retired and no longer require recording of.my meetings.. 

Hello,My previous tickets (BIL2618320 / BIL2642657) were closed by front-line agents without a resolution. A backend database error accidentally moved my paid Pro subscription from my in my account (xxxxx@xxx.edu) over to my personal profile (xxxxxxx@gmail.com).The front-line advice was to manually swap the emails, but this fails due to a database collision error because both profiles exist.I am actively using the Pro access on my Gmail account right now for daily operations, so I cannot delete or terminate either profile without breaking my live service. I need a corporate Moderator or Tier 2 Billing Engineer to safely look at my open tickets and manually merge the subscription back to my edu account without interrupting my service. Thank you.

I Abdulgafar Lawal Inuwa by name. Student, currently studying Doctor of pharmacy at Ahmadu bello university Zaria.I will like to send my heartfelt appreciation to every member in this platform.And I remain committed looking forward to this.Great things will happen by God willing.Thank you all.

I 

This is Cynthia Bryant. I am requesting a cancelation of my subscription at this time. Please cancel today.

취소햇는데 청구서가 청구되고 취소가 안됩니다통장에 돈이 없어서 안빠져나가는데돈이 들어오면 나갈거같아서요 그 전에 취소하고싶은데방법 좀 알려주세요

Hi Team,I hope you are doing well.I would like to request your support regarding my Zoom account. My Zoom Owner account has been disabled by the organization and cannot be recovered. Therefore, I kindly request that the Zoom Owner role be transferred from the disabled account to my current Admin account.Please let me know the process and any information or documentation required to complete this request.

Hello, I purchased Zoom Workplace Pro through Google Play and have already canceled the subscription. My account still shows the subscription as active until July 18, 2026. I would like to request an immediate cancellation and removal of the current subscription so that I can purchase a new Zoom Workplace Pro plan with 2 licenses directly from Zoom. Thank you.

안녕하세요, 7월 4일 주말에 진행된 월간 구독 결제 내용에 대해 이후 사용 계획이 없어 취소 및 환불 요청드립니다.자동으로 결제가 진행돼 미처 사전 취소를 하지 못해 실수로 결제가 발생했습니다. 너른 양해 부탁드립니다.이후 구독은 해지하였고, 7월 ~ 8월 기간 서비스 이용 해지와 환불을 요청드립니다.

줌 프로 1건 결제만 원했는데 실수로 3개가 결제되었습니다. 사용하지않는 건으로환불부탁드립니다.

ZoomアカウントでZoom Workplace プロ、クラウド ストレージ、大規模ミーティング、ビデオ ウェビナー、Zoom Scheduler、翻訳された字幕、Zoom Phoneなどすべて解約する方法

Hello.I'm trying to sign up for Zoom, but accidentally checked the education account (under 12) for my email: ********@gmail.com . Now I can't continue my registration because I need to put some data about the education organization that I don't have…I can't reset it, and I can't create a support ticket without registration to unblock my account!I'm stuck on the registration procedure…And even when I create another account, this is HUGE problem to create a support ticket... It’s only possible to do it is using “request type:: Accounting”! BUT one thing matters. Since I created this ticket more than 5 months ago, there has been no answer to it for now!This is a trap in UX design, and I got in. How can this have happened in such a big and famous company?! And what should I do next?

Hello, Zoom Customer Service Representative.I would like to request a refund for the recently paid Zoom Subscription pricing plan.The payment was made on Jul 2, 2026, and was inadvertently auto-renewed and paid.My invoice for this billing is INV360476218 Thank you for your response in advance.Regards,Sulistiantoro