Community Resources

Hello Support, One of our users is using the Zoom Basic Free Plan and had enabled 2FA on his Zoom account. Unfortunately, his mobile phone was stolen, and he no longer has access to the 2FA code or the recovery code, which were both saved on the stolen phone. Could you please assist how we can disabled 2FA on his account so that he can log in? Let me know if you need any other information from my end.

It seems the new enhanced with AI and other stuff, plans are costing more and more.  And the simple plan that is now called the Workplace Pro is near $200 a year. I had been facilitating Zoom sessions for small groups / clubs, from, 10 to 45 people.  Not big non-profit organizations, so not 501c.  After near 7 years, had to drop the new labeled Pro plan due to out of my pocket cost.  I am not a business, these are not businesses, these are clubs some not even formal clubs, just people gathering virtually, some are seniors and can not drive to a meeting, and some can not make the 150+ mile drive.The  ‘Basic’  plan does most everything we’d need except cuts you off at 40 minutes.   Are there any options for half the $200 plan, that lets you have a 2-3 hour session ?...the  50% off program would be great but you have to be a bigger or formal organization to qualify curious,Frolin

2026년 8월 31일 결제 처리된 zoom pro 요금제에  대하여 환불 요청을 드립니다.결제 갱신에 관련하여 아무 고지를 받지 못하였으며 결제일 이후 뿐만아니라 2026년도에 사용을 한번도 하지 않았습니다. 청구서번호(Zoom Pro): INV368192974청구서날짜: 2026.8.31.기한: 2026.8.31.금액: 237,990원

Hello,I only used the service for one day and wanted to cancel my subscription. However, I was unable to cancel it immediately, and my subscription was canceled as an annual plan instead.I would like to request that my subscription be changed to the monthly plan instead of the annual plan, with a refund for the remaining amount.I only intended to use the service for about one day, and I tried to change or cancel the subscription to the monthly plan, but the process did not work as expected. Therefore, I am contacting customer support to request your assistance with changing the subscription to the monthly plan and processing the appropriate refund.I would appreciate your help in resolving this issue.Thank you.

Bonjour, je n’utilise pas la plateforme. Je souhaite mettre fin à mon abonnement. Comment procéder? Bien à vous, Sophie Maka

Our 501(3)c is considering getting a Zoom Cares account. We are a 100% volunteer organization, and the Zoom meetings we do are scheduled by a small number (<12) of leaders in our organization. We only ever do one meeting at a time, but the person scheduling the meeting changes with every meeting to accommodate people being away (vacations, etc). We’d rather just get one account (like zoom@ournonprofit.org) and share it among the small number of leaders rather than multiple accounts for cost reasons, despite the MFA hurdles that presents. More importantly, it appears that Zoom’s TOS prohibits sharing an account in this way. There are a few other queries similar to ours in this community, but the answers are not consistent. Some say absolutely yes, this violates the TOS. At least one (which for some reason today I see a “403 Forbidden We’re sorry, but you don’t have permission to access this content.” message when I try to view it), does not talk about it violating the TOS at all.Coul

I was just billed for another year but I don’t use the service and would like to request a refund.  How do I go about requesting this?

I want to get refund for accidental auto renewal. I am not willing to use this application this month 주문ID: MT1FLBZX4J

사전 결제 고지도 없이 자동 결제를 하고, 자동결제가 갱신된다는 조건은 숨겨놓고, 당일 결제 취소를 해도 그 숨겨진 약관을 방패로 절대 환불불가란 말만 되풀이 하네요.인터넷에서 저와 동일한 조건의 상황에서 환불받았던 사례들 증거로 제시하며 왜 이들은 환불을 예외적으로 해주고, 저는 환불이 안되냐고 구체적 근거를 제시해달라고 하니 자기가 할 수 있는게 없다며 상담도 종료시켜버립니다.  환불할 수 있는 권한 있는 사람이 환불해주세요. 절대 불가하다면 왜 저들은 환불을 예외적으로 받고, 저는 환불이 안되는지 합리적 이유를 작성바랍니다. I am extremely frustrated with how this matter has been handled.Zoom charged me for an automatic renewal without advance notice, and I cancelled and requested a refund immediately. However, I have only received repeated responses stating that the charge is non-refundable.I provided evidence of multiple customers in substantially the same circumstances who received refunds as exceptions. I simply asked why they were refunded while my case is being denied, and requested a specific explanation.Instead, I was told that nothing could be done and my case was closed without my consent.Please do not send me another standard response about the non-refundable policy. I am asking for a specific and rea

ZoomアカウントでZoom Workplace プロ、クラウド ストレージ、大規模ミーティング、ビデオ ウェビナー、Zoom Scheduler、翻訳された字幕、Zoom Phoneなどすべて解約する方法

Hello!I’m no longer using this service, so I’d like to cancel my subscription.Please process the cancellation and let me know the result via email.Thank you.こんにちは。利用しなくなったので解約します。そちらで解約処理して、メールで結果をご連絡ください。ありがとうございます。

Hello,The nonprofit I work for meets all the criteria for Zoom’s nonprofit discount, however, our application was sadly rejected. Can our application be reviewed again? There is a similar forum question from last year, but the links the support person shared are broken. We have a community workshop on 27 September which we would like to host on Zoom so I would appreciate if this could be looked into urgently.Thank you!

처음 구독을 할때 월구독을 했어야했는데 년구독을 한거같습니다. 이제 화상회의를 사용하지않아 구독을 취소했으나 청구는 내년 8월까지 계속된다고 합니다. 이를 취소하고 싶습니다. 이건 올바른 방법이 아닙니다.

Hello,I am writing to formally request the immediate cancellation and refund of my annual Zoom subscription.I intended to purchase a monthly plan only, but I accidentally selected the annual plan during the payment process. I had no intention of subscribing to or maintaining an annual plan for one year.As soon as I realized the mistake, I immediately canceled the subscription. However, my account currently shows that the cancellation will not take effect until September 7, 2027.I want to make it clear that I do not agree to continue the annual subscription until September 7, 2027, and I do not authorize any further recurring or automatic charges during this period.Since the annual plan was selected by mistake and I requested cancellation immediately after discovering the error, I formally request that Zoom:Cancel my annual subscription immediately. Stop all future automatic and recurring charges associated with this annual subscription.I only intended to use Zoom for one month. This an

Hi,I am on Zoom Business Pro and have the scheduler option as part of that package. I received an email from Zoom this week saying that they will be charging a monthly fee for this service from October. Will that charge also be added to the Business Pro package? It’s not very clear to me.Thank you in advance,Regards, Maria

Please reactivate my account 

Problem: An upgrade checkout page opens when I open the Zoom desktop client. Additionally, I have no desire to pay for a subscription and cannot empty my shopping cart.Error codes: NoneDevice type: Desktop PCZoom version: Version: 6.2.7 (49583)Details about troubleshooting steps you have already taken: I closed and restarted Zoom to see whether the issue would happen again. It did.

문의 유형: 구독(요금제) 결제 환불 요청 내용: Zoom 웹 포털에서 월간 플랜을 직접 결제했습니다. 결제일: 2026-09-12 자동 갱신: 꺼짐(취소 완료) 인보이스: ****0565 인보이스/결제 내역 화면에 환불(Refund) 또는 환불 요청 버튼이 없어, 환불 가능 여부 및 처리 요청드립니다. 가능하다면 환불 처리(또는 환불 불가 시 사유) 안내 부탁드립니다.

최근 결제된 zoom 구독 pro 요금에 대한 환불을 요청드립니다.자동결제로 결제가 되었는데 사용하지 않아서 환불 요청드립니다.INV369549783 

Back-to-school season is here! 🗓 Whether you’re heading back to the classroom, getting ready for a new semester, or helping your kids get settled into their school routines, we want to know: 🎒 What’s your favorite Zoom tip, trick, or feature for making the school year a little easier? 🤓 Maybe it’s a favorite Zoom feature you use for classes, study groups, virtual office hours, parent-teacher meetings, or just staying connected. Share yours below! 👇 And if you’re part of the education community, be sure to join our Education User Group to connect with other educators, share ideas, and learn how others are using Zoom in education. 🎓

Zoom sent an invoice to an email address that was not mine. They sent my PII to someone else. How do I stop them from doing this? How can I contact them?

Good Afternoon Could you please update me with my renewal date as my business has changed model and will need to cancel the renewal this year. Many ThanksElena Carvetta

My refund transfer my account 

연간 결제가 되어버렸는데, 월구독으로 변경하고싶습니다. 환불 부탁드립니다.  

Hi zoom support, I need help understanding/resolving an issue with my Zoom Workplace Pro subscription.Here is what happened:I had previously cancelled my Zoom Workplace Pro plan in July, and the plan was supposed to expire in August.Today, September 8, 2026, I decided to renew/reactivate my Pro plan.However, I mistakenly used an old renewal/expiration link from August instead of starting a new renewal from today.I completed the payment of ₹1,743.36 via UPI. My bank shows the payment as successfully debited to ZVC India Pvt Ltd, and I also received a Zoom email saying “Payment processed” for ₹1,743.36 via UPI.The checkout page showed the plan as an annually billed monthly plan, with the next charge date shown as October 8, 2026.The problem is that my Zoom Pro subscription has not been reactivated.My account is still showing the plan as ended/cancelled, and it shows an end date around September 3, which also seems incorrect because the previous subscription should have ended in August.Mo