Community Resources

Hello Zoom Billing Support,I am writing to request the urgent cancellation of my annual Zoom subscription, which is billed monthly.I accidentally selected an annual plan, believing I could cancel it whenever I no longer needed the service. I no longer need Zoom and cannot commit to paying for the remaining months until May 2027.My next monthly payment is scheduled for October 20, 2026, and I would like to resolve this before that date.When I try to cancel through my account, it only shows that my subscription will remain active until May 2027. I am therefore requesting early termination of my annual commitment without an early termination fee, and confirmation that no further charges will be made.I would sincerely appreciate your understanding and help with this situation. I am not requesting a cancellation of the May 2027 renewal only; I need to terminate the current annual commitment and avoid future monthly payments.Please escalate this request to the appropriate billing team and co

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I wish to cancel my annual subscription which is due for renewal shortly.  How do I do this?

Hy zoom nice to meet you 

Are you know another payment method without a credit card for payment zoom??

We have a running contract with Zoom for meeting and webinar licenses. I am posting here because my ticket has not been even responded to by Zoom support which is unexpected and disappointing. As part of the package we have got 2 webinar licenses (500 users). Recently we had an urgent requirement of 1000 users licenses so we upgraded them to 1000 using our credit card. Now we want to downgrade them to the OG 500 users but I can't do it from my admin account (billing section).  It displays a message "You are not able to make this change to your account mid-contract. To contact our team, please use this form." I have filled the form but no-one has responded, I logged a case using support option but it is also open and no response. This is an urgent need as the card will be charged for 1000 users webinar on 1st June if it is not cancelled/downgraded to OG 500 users. Can someone help please?

I need more cloud storage than the 5gb I have - if I cancel my current subscription and upgrade to one that offers more cloud storage, will I lose the current recordings I have on my account?  I really appreciate any advice. It seems so challenging to contact Support.

Does my workplace pro zoom account offer a BAA? I can’t find it. If not, what do I need to select to get that option?

i need my refund money

I accidentally pressed the educational setting when setting up my new work account. I cannot contact support because it will not let me login so I had to create another account.I, owner of this account, verify I will not be using this account for educational purposes for any minors under the age of 18. Please disable this setting on my new account because I was unable to create a ticket. 

Dear. We were not using zoom from last two months and bill is generated and send to us of two months. we tried to cancel the subscription, the cancel subscription button is not highlight when we are moving the cursor on it. kindly help us to cancel the invoices of last two months and cancellation of subscription. 

What am I missing? I can connect Zoom to Google Calendar, but not to iCal? I'm on a Macbook Pro.

I have been trying to cancel my account the last 2 months. Billed again today? Why is the sooooo difficult. I have retired and no longer require recording of.my meetings.. 

Hello,I inadvertently purchased an entire yearly plan and will not be using it. I am now on a tight budget and looking for a job. Please, it would be very helpful if I could cancel the plan immediately and get at least a partial refund. I already tried with Apple Support but was denied a refund.Thank you very much in advance.Kind regards,Vladimir Ivanov 

I’m trying to cancel my subscription with refund under 14 day cooling off period under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

 INVOICE DATE: 3 OCT 2026INVOICE NO : INV372491543 Reason:I signed up for the monthly plan intending to use it for only one month, and I didn't realize it was a subscription. I was very surprised and confused today when my subscription was suddenly extended and I was charged.Accordingly, I request that you cancel the card payment. I did not use the function at all.

Why is it so hard and complicated to cancel a subscription from this platform? 

Hi, Paypal claims I have a zoom account connected with them, and that this has to be disconnected before I can cancel my Paypal account. How can I disconnect Paypal from ZOOM? Thanks

For the last month or two, a pink banner appears across the top of Zoom warning that my account is overdue. Yet, when I check my payments in Zoom, I see now payments are due. The precise message says:You have one or more invoices overdue. Failure to pay the full invoice balance may result in temporary suspension or cancellation of your subscription. Click here to pay or click here for support.

zoom wont let me cancel the free trial through the website. They tell me to go to google play but google play doesn’t count it as a subscription so it doesn’t show the free trial. I need to cancel the free trial but zoom keeps telling me to go to google play. Who do I contact to cancel the free trial?

zoomの解約方法についてです。今までプロプランを使用ていていましたが、不要となったためサブスクリプションの自動更新を停止し、アカウントを削除しようと思います。 プロプランのラサブスクリプションは停止し、現在支払いのステータス欄を見ると「自動更新は停止しました」と表示されています。次にアカウントプロフィールから「アカウントを終了します」を押したのですが、「アカウントを削除できません　このアカウントは有料アカウントです。アカウントを削除したい場合は、「請求」または「営業担当に連絡」に移動し、サブスクリプションをキャンセルしてください。」と表示されます。 再度「請求」に移動し確認しましたが、やはりサブスクリプションは自動更新は停止になっています。 どのようにすればアカウントを削除できますか。プロプランを使用できる日数が残っているのですが、その日数を過ぎてからでないと削除できないのでしょうか。

Subject: Request to Reactivate Online Payment for SubscriptionDear Zoom Billing Support Team,I sincerely apologize for not completing my subscription payment on time. Unfortunately, due to insufficient funds at the time, I was unable to make the automatic payment, and as a result, my online payment option has now been disabled.I kindly request you to please reactivate/enable the online payment option for my account so that I can clear the pending subscription payment and continue my plan.Zoom is extremely important for my office meetings, professional communication, and day-to-day work, so I would really appreciate your assistance in resolving this issue at the earliest.I assure you that this was an unintentional situation and will not be repeated in the future. I am ready to make the pending payment immediately once the payment option is restored.Thank you for your understanding and support.Kind regards,Rashi Singh

j’ai déménagé j’ai besoin de modifier l’adresse liée à mon compte zoom ainsi que le n° de compte bancaire associé, je suis nulle dans toutes ces démarches avec l’IA et j’aimerais de l’aide si possible … 

Hi, I been having the issue where I do not have the free student account that has meetings longer than 40 minutes unlocked eventhough I have been using my university email for it. Is there any way I can fix this or allow the student plan to work? 

Hello Support, One of our users is using the Zoom Basic Free Plan and had enabled 2FA on his Zoom account. Unfortunately, his mobile phone was stolen, and he no longer has access to the 2FA code or the recovery code, which were both saved on the stolen phone. Could you please assist how we can disabled 2FA on his account so that he can log in? Let me know if you need any other information from my end.