Sales sending different plans and doesnt seems willing to change or update our plans

Please help!

I have been emailing my account manager back and forth for a week now without any resolutions

I have asked my account manager for help to purchase pro + global select for 16 of my users, i get a docusign and sign it.

instead what i get is only global select without the pro licenses, i have contacted my account manager and it seems likely either something is wrong and i kept explaining the same thing over and over and over again without any resolutions. my account manager seems to understand it when i called him but keep replying unrelated items so i have to explain the same thing over and over again for a few days now.

PLESE HELP!!!!!!! it seems so difficult for something that is very simple, if anyone from zoom that can help, please message me. I would like to change my account manager as well.