Zoom's Auto-Renewal Unfair Practices | Community
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Newcomer
November 26, 2025
Question

Zoom's Auto-Renewal Unfair Practices

  • November 26, 2025
  • 1 reply
  • 179 views

Just wanted to come here to highlight Zoom's unfair auto-renewal practices. Seems like I am not the only one. Beware if you are entering a contract, Zoom will set the contract as auto-renew. You won't be able to stop it at anytime and you will be forced to pay for  the whole year. Their T&Cs actually say that Zoom will send you a notification prior to auto-renewal. I never received the notification, disputed payment as breach of contract and asked to be put in touch with the complaints department. Their communication is a joke, they take forever to reply (it's 8 months of back and forth emails with a chatbox). The result? I couldn't even find instructions to deactivate autorenew so it all ended with Zoom having to do this for me. The system is purposefully hard so that Zoom can profit and take advantage from its users. A very good platform but 0 stars from a customer service level from me. Bye Zoom, hello Teams.

1 reply

Newcomer
May 12, 2026

I’m encountering the same issue.  The site won’t allow me to stop auto-renew and it won’t allow me to remove my credit card.  I’ve reached out to customer support through the website.  I hope I have better luck, but we’ll see. 

Newcomer
July 19, 2026

Good luck with that.  Were you able to get customer support? I have been trying for 4 months to call them. Can’t email them either.  I never know if I am going to be able to get into zoom or not.   Most of time not.  Their no good AI refuses to acknowledge my account number and refuses to let me talk to anyone. It just hangs up.  I am going to file fraud charges with the bank.  They have a real scam going that you have to have auto renewal. My take, is because they know how bad they are and people would not ever renew.  Someone told me Google meets is free.  I am going to check that out.