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Dr Ayéki KAINA
New Member
Oct 29, 2026 6:56 AM UTC
Solved

Double prélèvement

J'ai voulu renouveler mon abonnement avec ma carte prépayée ecobank, on me dit que  annulé. Je change de carte orabank. On me dit accepté. Finalement je reçois des mails me confirmant le prélèvement sur les deux comptes. Je réclame le remboursement d'une facturation supplémentaire 

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    aluyun
    aluyunAnswer
    Community Manager
    Oct 29, 2026 2:09 PM UTC

    Hello ​@Dr Ayéki KAINA,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    View in thread

    2 replies

    Chris Holt
    Community Champion | Customer
    Chris Holt
    Community Champion | Customer
    Oct 29, 2026 7:50 AM UTC

    hey ​@Bri not sure where this should go, appears to be a billing enquiry rather than ZVA related.

    Translate
      aluyun
      Community Manager
      aluyunAnswer
      Community Manager
      Oct 29, 2026 2:09 PM UTC

      Hello ​@Dr Ayéki KAINA,

      Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


      For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

       

      For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

       

      For additional context, you can also review our article on canceling subscriptions and unexpected charges.

      Translate
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