Community Resources

I can not remember my password. I can't reset my password because I don't have access to the email anymore. I am trying go into my account and change the email. I can still access zoom because my computer remembers the password. Can someone help?

Does anyone know if there is an easy way to search our account for users who have not activated their licenses?  I have some people who end up in the Pending list and I'm able to contact them directly, but others end up in the main account with a notice that they are waiting activation.  I'm not sure how Zoom determines which group a person falls into, but I would like to clear out the waiting activation people because they are taking up licenses from legitimate users.

Help!  I am the sole admin on my zoom account.  I have been using zoom for the past 2 years without trouble.  Suddenly (as of today - June 2, 2022), I receive email notification of registrations to my meetings.  As always when I go into the registrations, I approve them and the "You approved (however many) registrants" comes up.  The participants are not receiving their approvals with the link to join information.  When I  go into the approvals from my admin page and try to back end (copy and paste the approval and send directly from my email), I get a message that says:  "Not found panelist or attendee" and the message area is blank.  this is not happening consistently - some registrants are receiving but most are not - and there appears to be no rhyme or reason for this.  Is there something I can do?

I have had two problems with Zoom this week.   Yesterday joined a meeting but was unable to get my camera image to open.Today I tried to log in to Zoom .  Was asked to click for upgrade --- I did ----but no result.  No response.  

Hi I'd like to upgrade from Zoom Pro to a plan that includes enabling up to 500 people participate in a call and also that has more online storage (100GB would be plenty). Is it possible to only upgrade these elements of our plan, and if so, how much would it cost if we added it onto our annual bill?

I have recently had to upgrade a number of zoom accounts for an event that was held. I paid for zoom pro using my credit card. I have now cancelled the subscriptions and they in fact show as cancelled yet when I try to terminate accounts it still says that  Your account is a paid account. If you want to delete your account, please go to Billing or contact sales to cancel your subscription.   Any ideas?   Thank you

I paid 14.99$ for june but I still have a basic plan

Hello! I have about to 20 accounts linked to my company, and these accounts are used on diferents hosts (teatcher or guest's) everyday. We used to just pass the login and password to the "host of the day", and thats ok, it used to works. But now the request of a code that was send to the email, give us a big delay to the classes because the host cant login (they dont have acessos to the email). There is a way tahat we can disable this? Is already been dissabled on the config of the accounts, but keeps requesting.   Best regards!

I canceled by mistake 2 plans, in the second that I noteced what a did, I reactivated the plan, in the same hour, I will be charger twice?  

i have a licence assigned to a user. however there is nothing listed in current or pending plans. thank you

Hello,   I just purchased a Pro license, the Card is charged but my account still says basic. Also, In User's section I only see buttons to upgrade account.  There is no trace of my plan purchase anywhere in my account even through I have a mail from Zoom confirming the purchase. What is going wrong?? Please help in fixing this issue.   Regards, Deepak

I cannot change my email, because I cannot confirm the change (I have to do the confirmation on my old one, which I cannot reach anymore). Please, somebody help!  

When I try to cancel my Pro subscription, I get a message at the bottom of the 'Feedback survey' pop up saying I have to 'firstly cancel my additional subscriptions' , and I can't go any further.  I don't have any 'additional subscriptions' as far as I know- I can't see any showing on the account.  Anyone know what's happening here?  All Zoom support doesn't mention this at all. Many thanks in advance 

Hello. This is Sammy kwak.  I just have a quick question about my payment. According to my system history, I quitted my payment before March 27, 2022. However, your company has kept sending a message to me, asking to complete my payment for March to April. Could you please check it up so that everything will be clear. please reply to me. thanks

Add your pronouns to Zoom! Feel more included, express yourself, and be seen while you connect 😎 To add your pronouns:  Sign in to the Zoom web portal. In the navigation panel, click Profile. On the right side of your name, click Edit. In the Pronouns field, enter your pronouns.   For more information, please review our Add

Hello!   We're running an online school teaching Italian language. We have 3 Zoom accounts for our teachers connected to 3 different mailboxes. Recently Zoom has started requiring verification codes while entering Zoom accounts (it's explained as if a new device was detected, but it's not true). You have only 10 minutes to submit the code, it's made the work of our teachers pretty inconvenient. Instead of starting their classes, teachers had to spend their precious time seeking for verification codes.Is there anyway to stop Zoom from demanding verification codes? Why aren't logins and passwords not enough?

Hi, I'm trying to update my current basic plan to pro but when i reached the payment step, the payment method doesn't appear. Please what can be the problem?

Dear Support Team,Last month, I got a bill with VAT and usually I buy Zoom pro for personal use only and I do not declare to expense too.so please help to exclude VAT from bill for next month.   Thanks and Best Regards.

What location will you work from this summer? ☀️   The first 3 words you find are the location where you'll be working from this summer.   Tell us where you'll be in the replies below and/or on LinkedIn 😎     -- Looks like I'll be alternating between my home, the couch, and the beach 😎

Hi Zoomers!   Have you tried out the new Zoom avatars? Zoom avatars are an easy way to add excitement to your Zoom meetings. Avatars also provide an excellent solution if you don't want to turn on your camera but still want meeting attendees to know you're engaging through your facial expressions and body language.   Which avatar is your favorite?   Reply below 👇     --   I love the polar bear with the black hoodie! It’s literally the “coo

Здравствуйте. Я забыл пароль от почты которая привязана к аккаунту. Хочу поменять ее, при смене почты, система говорит, мы вам прислали письмо на старых электронный адрес (на который я зайти не могу). Как мне быть?

We changed eco-systems with our domain emails and forgot to transfer over our sign-in email. So now we can't access the emails Zoom is sending re: verification numbers. Can someone help?  

I would like to remove my payment method but i coudn't find such an option. Please remove my payment method.

Can I get vanity url for free ?

Hi I'm stumped I can't access my former corp email and would like to change my email.    How do I request a change without support?   Dolin