Community Resources

Hello Zoom, I have seen there is an option of generating a token for transferring account  to the reseller account in Account profile. Can anyone help me where can I find the field to enter the code?

I want to call a support team to complain but nobody answer, my subscribtion fees has been paid twoice this month. help

On a regular bases I get emails for things that are like for marketing and to promote things and I keep unsubscribing every one of them and keep getting more!  They are not related to my account and alerts as my account is a basic one that I don't pay for.  The last one is about a Webinar about kickstarting 2023!  I tried calling but because I don't pay for subscription I can't talk to a person.     Does this have anything to do with a paid account that has been cancelled over a year ago? I don't have a job that something like this is for but I got the paid version for a not for profit association to have their monthly meetings during the lock down during covid and not able to meet in person. Now we can and I cancelled the subscription.   I can't seem to stop these emails so will you do it? Do I need to cancel any account with Zoom to do it?

I want to upgrade from basic to Pro and it's been difficult to achieving that. I am in Nigeria and it's not accepting my credit cards. what other method of payment can I use?

have subscribed to my account yet is still limited to 40 minutes. How can you help me to increase out time limit  

How to change address payment receipt already issued?

i asked for a basic 40 munite subscription and was billed for 2 months in a row; then I cannot have on line chat as I am on basic and cannot cancel what I should not have had in the first place  

Mi plan PRO anual vence en enero de 2023, pero quiero pagar desde diciembre 22 para incluir este gasto en este año, pero aún no se emite la factura. ¿Hay alguna forma de hacerlo? No quiero cambiar de moneda porque pierdo el cupón de descuento. Gracias y feliz año 2023

Recently, I received this Zoom email - an (invitee) "recently requested to transfer the credit for the remaining time on their subscription to account XXX (invitor). This credit, $798.05, can be used towards future invoices on the invitor’s account, XXX. "   This was expected, but I don't see anywhere (e.g. under billing) in my owner account (online) that this is reflected, and I am concerned that I would need to have this show this email in a year's time ... and that the process wouldn't be seamless.   am I missing something?

I get the mails that a special offer of 30% is granted foe the coming year. But when I open it I can't proceed to pay. It just repeats try again. What to do?

Today I got an email from Zoom that said that my billing information was changed by a person I know. How can someone else change the billing information of my personal account? I never authorized that. I’m sure this person doesn’t have my account credentials because I login with google and my account has two-factor authentication. If someone tried to login to my google account I’d also get an email.

I accidentally clicked on the yearly plan for zoom, i need to cancel the plan and buy the 1 month plan instead. can anybody help on this?

How can I change the date that zoom debits my monthly payment? currently the 3rd of the month, would like for it to be the 27th

Dear Zoom Support,   I would like to request the immediate cancellation of my Licensed Zoom Meetings Education account, which was erroneously auto-renewed last 16 December 2022 to my saved credit card details. We already contacted a third-party supplier to provide us with the same Zoom License, and we would appreciate it if you can immediately process the reversal of the Annual License Fee of $1,800.00 which was credited to my credit card. Thank you very much and we hope for your immediate response.   Center of Excellence Public Sector Productivity***********

Recently my account got deactivated and i regain the access by submitting appeal. But after get back the account my paid licenses are gone. What should i do now. Can't even live chat.   Thanks in advance.

Hello Zoom support, i have been facing issues with my account {121105382} as it gets frequently disconnected every 40 minutes even after having a subscription.    So i request you check with the billing history because i have paid extra money.  for your reference i have attached the required file.   Please fix this issue asap. As this is critical to us.   Looking Forward for your reply.     Thank you. Regards

Hi there! I am curious the best way to setup a payment portal to accept payments for a zoom meeting?  Using zoom meeting for a live class.  I looked over and just saw for Zoom Events, though want to use meetings becasue participants can raise their hand, be heard, listen, etc, not just use chat.   Thank you! Greg

How can you change your email login when the previous email account no longer exists? Support will only respond to the old email address.

I am on the basic plan but am being charged $23 AUD a month and can’t work out why or get help from the support centre

Hello Zoomers!    The holiday season is in full swing, so I have to ask...   What is your favorite holiday activity or tradition? ❄️☃️ (Bonus points if it is something that can be done on Zoom 😁)   --   My family and I usually wake up really early on Christmas morning to exchange gifts with each other. Then, we nap afterward and usually watch football after the sleepiness has worn off. It's very simple, but I look forward to it every year 😍🎁❤️    

hello everyone😃 , I have receive on the 29/11/2022 a rebate on my pro subscription but it is impossible to activated it🤔 🤔 , I want it but its ends on the 22/12/2022😫, I have try to contact the after sale market with the ticket  but they never answer. It is impossible to pay in advance i have tried😥.  can someone help please?  thanks in advance

Hi there, I have a work e-mail address with a basic zoom account and when I create a meeting it defaults to the clinic's e-mail address as they have the paid version so that I can host longer meetings.   I recently switched jobs and have a new work e-mail address that needs to be added but everytime I create a meeting on google, it still defaults to my old work e-mail.   I have searched and searched and can't find the solution!   Example: *NOTE: emails are just examples and fictional  personal work email: *********** clinic email: ***********   When I am in my personal email (***********) and create a meeting, the host becomes ***********   I need to change the *********** to ***********  

I stopped using zoom one pro a long time ago. Unauthorized withdrawals from my account. I want to remove my card from my account.Best regardsIkhbayar    

After making the payment to move my account from basic to pro, my account is still showing basic. How much time does it take to update the account? 

Hi,I can't find older invoices of year 2020. Can someone help please? When I use the filter in the 'Invoice History' page, it says "Processing...". I need it urgently to claim reimbursement. Thank you so much for your help.