cloud recording will be disabled on Jan 18, 2023 | Community
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jules2
Newcomer
January 13, 2023
Question

cloud recording will be disabled on Jan 18, 2023

  • January 13, 2023
  • 8 replies
  • 1 view

I received this message and it pops up each time I log in. Naturally I have gone into my recordings lists and deleted most of my recordings. Plus I have cloud recordings set to auto delete after 30 days. However, I am still getting the message. It seems even deleting the recordings is not solving the problem even though that is the solution that came with the message. Full message below: 
"Because your account has used up all available cloud recording storage, cloud recording will be disabled on Jan 18, 2023.

Click the button below to purchase additional storage space or delete some of your current files"
 
I have deleted all 21. Still this message is at the top message bar on my account. What am I missing?

    8 replies

    C
    Newcomer
    Carolineec
    Newcomer
    January 14, 2023

    I have the same problem, and if I upgrade it will cost too much 

      Z
      Newcomer
      zyteyo
      Newcomer
      January 15, 2023

      I have this issue too, same message appears even after i deleted my files.

        O
        Newcomer
        Onlineclasses
        Newcomer
        January 16, 2023

        Same problem! I’ve deleted all but one.. anyone get a resolution for this?

          J
          Newcomer
          Juliet333
          Newcomer
          January 17, 2023

          Same - is Zoom going to respond to this or what?!

          O
          Newcomer
          Onlineclasses
          Newcomer
          January 17, 2023

          I emailed support, they said I was using 144% of our cloud storage (which we had been but I’d deleted all but one video over a week ago when we got the email but we kept getting messages and that’s still the amount in use that support sees). So I replied explaining this and sent screenshots of the meeting recordings showing only 1 video there at <300mb and they replied that the engineering team is looking into the incorrectly sent message to some accounts and will do a manual sync to adjust

            M
            Newcomer
            MeaAustin
            Newcomer
            January 19, 2023

            I got the same message.  I keep deleting recordings and I still get that message and it still shows I have used all of my storage.  Normally, once I delete recordings, it shows the space available. 

             

            G
            Newcomer
            ghayssen
            Newcomer
            January 22, 2023

            I am having the same problem.  Deleted many recordings, emptied Trash, still the same message and I can't make Cloud recordings.  Disturbing that so many users are having the same problem for over a week and are getting no help or insight from Zoom.

            O
            Newcomer
            Onlineclass
            Newcomer
            January 25, 2023

            As an update- support had told me last week that engineering will look into this and do a manual sync. My ticket was closed. But today our cloud recording was disabled anyway!! If you raise a ticket on this don’t close it until they do the manual sync and on their end can see what we see- low/zero recordings in storage. I’m waiting for a response now to my ticket

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