change my email, but I can't access my previous email | Community
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Newcomer
January 26, 2023
Question

change my email, but I can't access my previous email

  • January 26, 2023
  • 1 reply
  • 1 view

I'm trying to change my email, but I can't access my previous email, so I can't authenticate.

The original account was ***********

 

help me

1 reply

Community Champion | Customer
January 26, 2023

Hello,

I found this support article that seems related to your issue:

 

https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-with-your-account 

 

 

If you no longer have access to your original email address to verify the change, you can submit a request to Zoom Support. When submitting a request, enter the following information:

  • Please select your request type: Ensure that Billing & Account Management is selected
  • Your email address: Enter your new email address that you can be contacted at
  • Subject
  • Description
  • Request Type: Select Account Management
  • About: Select Unable to access email
  • Complete any optional fields that will assist with your request

 

Regards

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