out of recording space, suggestion to upgrade but what are the options?

Forum|Forum|3 years ago
January 8, 2023
4 replies
0 views

Hi all,

We have a zoom account on which we record classes and store them in the cloud. We got a message saying we needed to upgrade as we are out of recording space and zoom will delete what is there now. However it does not tell us to upgrade to what. Can we 'buy' more recording space? We have contacted the contact centre over a week ago and do not receive a response. Zoom says they will action this on the 11th (US time??) and we are starting to panic.

PS When having to choose a subject location or topic we have no idea what to choose!

Thanks so much for your quick responses and tips on how to prevent losing all our recordings of 3 years.

Kind regards, Peter

Upgrade Account

E

Eliot

Community Super Champion | Partner

hi peterh,

you can subscribe for more storage.

Buy it now - Zoom

thanks, eliot

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @PeterH.

You might check out this Zoom Support article on Cloud Storage for some helpful information:

https://support.zoom.us/hc/en-us/articles/360060661511-Cloud-recording-storage-capacity

As @Eliot mentioned, you can go to your Billing link and upgrade your Cloud Storage subscription. Mine looks like this:

If you go to this area of your Billing, all you need to do is select the next increment up from where you currently are. I think Zoom will bill you immediately for a partial month of the "extra storage", and then include it in future month's billings.

K

kgallagher

Employee

Hi @PeterH you will not lose any of your recordings. You will have full access to your existing recordings you will just be prevented from creating more cloud recordings until you purchase additional cloud storage or delete existing recordings.

J