Update email

Old email unable to access, kindly help to update to new email address ***********

never receive any confirmation for the above change on new account.

Community Super Champion | Customer

Welcome to the Zoom Community, @11Jul044B.

Most of us are volunteers here in the Zoom Community and don’t have access to account information or ability to make changes to accounts.

I'd highly suggest submitting a Support Ticket directly to Zoom Staff at:
https://support.zoom.us/hc/en-us/requests/new

Be sure to include the email address originally used, and the new email address you want as a replacement.

Newcomer

This post has been deleted.

This does not work as Zoom wants to send an email to your previous email address that you no longer have access to.

Newcomer

Im having the same problem - not being able to access my old email address to activate the email update in my profile.

Submitting a ticket isn't part of the Basic plan.

Any suggestions? Thanks

Community Manager

Hi @Michele3 @Fran3 , if you do not have access to your old email address, please follow the steps outlined here: How to change the sign-in email if you don't have access to the original email

I hope this helps!

Carla,
Zoom Community Team

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