Community Resources

I don't know if "Contact Center" is even the appropriate location/board for this first-time message. Gahhh, another internet site that has no direct customer support, only "chat rooms" with people who may or may not know the answer to questions.  I hate this.  I'm not good at stuff like this, and if I didn't desperately need ZOOM for what I'm doing in my personal life, I wouldn't be here.  So... here goes... a question I bet nobody can answer... I just now signed up (it was an upgrade from a trial account), and it seems I'm paying at least $149 per year, although I chose two additional features, so it might be around $170.  I went through the whole process, all the screens obediently, as suddenly -- I was "in"?  Suddenly, I'm HERE.  I never saw an opportunity to approve payment of any kind.  Never say a debit card page, never saw a PayPal link or any other kind of payment.  How did I arrive at this point, seemingly with a working account, an

Hi, We have two Zoom-accounts at my company. They are both being billed to me. One of them were managed by a coworker that not longer work here. Before he left he gave me the sign in to the Zoom account, with his email and password. Now I need to sign in to get the billing info but Zoom asks me about the verification code - that is being sent to his email (that no longer exist). How do I get around this? Need help ASAP.  Regards, Angelica

I made the payment for an annual subscription on April 12th in India. It was not reversed and yet my account was downgraded to Basic. Who do I speak to or how do I fix this?

Clearly it is tax season  - I've been all through the screens and know I'm doing something simple not right but where can I find an invoice for my 2022 payment please? Thanks to everyone in the forum!!J

frustrated with zoom inability to talk to me - we are a non profit and don't pay for all the live chat services.  I'm trying to change our password but cannot remember the original.   Is there any other way to change our password without  listing the original...?  HELP!

I have one licensed user that we pay for, but when we try to set it to someone it says we have exceeded the limit and won't allow it.  How do i cancel zoom and get my money back.

I was charged an additional amount on my bill and don't know why. I've asked for help and have received a reference number but no help.  

次回の支払日しりt金額が知りたい

I have purchased a licenced account for myself and added one of my employees as a user.  She is only able to use it for 40 minutes.  Do I need to pay for her to have her own license or can she use mine?  I really don't need one but want to pay for hers. 

Hello,Can someone please tell me if Zoom is experiencing any problems with accepting payment from EU countries bank accounts? I have tried 3 separate cards today to pay for an invoice, and each time my payment was rejected. The original card linked to the Zoom account, that I have used for months was rejected and i recieved the following message: was unable to process successfully ( Error: Transaction declined.402 - [card_error/card_declined/transaction_not_allowed] Your card does not support this type of purchase. ). I have also spoken to my bank, and they seem to suggest that the rejection might have something to do with EU regulations. Does anyone have any knowledge/similar experience? Don't know what else to do/who to ask 😞 Thank you all!! 

I was wondering about linking accounts and or starting an organization for a non profit

I am trying to open a recorded meeting and I get this message: Sign in with the same Zoom Account on the web to open this account. Error Code: 124 I only have one account. I am on the web. My profile picture is correct on my account. Any and all help letting me know what to do is appreciated!!!!!!!!

I know this has come up before. I've paid for pro it's still showing basic.  It will not allow me to allocate the two licences I paid for - it says I don't have any and keeps asking me to upgrade. IT is not a cache issue either. I've had to explain my issue to three separate people via email, I dont' think they even read the streams. I attached the invoice show I had paid for two licences and I was asked if I wanted to pay for two licences - seriously???? 

I have licenses available but I cannot use them. When I added it to the account, it shows the red box. It doesn't make sense!!!  

At our organisation, we don't have enough pro licenses for everyone. The majority of staff have a basic license. We need a way of determining who gets a pro license and who gets a basic license. Does anyone else here have a method of determining this? A decision tree, for example?

HelloI understand that Zoom Basic is available for free, although there are some restrictions.Can I use Zoom Basic for free at work?I look forward to your prompt reply.

I have different zoom accounts. There is an account that I will no longer use, but it has been paid for a year in advance. Is it possible to transfer the unused amount to another account? Payment has always been made from the same card.

I have 2 Zoom accounts that I use regularly. These both have the same password. When I switch between them Zoom autofills the password field with some invalid password. I'd like to change the auto-filled field to the actual password as this would make switching far easier.  Does anyone know how to do this? I can't find it within Zoom Settings nor in System Preferences on my Mac desktop.Thank you

One personal account (A) sponsored a meeting with ID # 123 . Account A wanted to close their account as of 4/30/2023 midnight. Thus assuming that meeting id # 123 would be closed as well.  So personal account (B) is wanting to open a new meeting taking on that ID# 123 to maintain continuity for the elderly attendees to that meeting space.  Account B assumed, once Account A was closed the ID #123 would be closed and the actual number would be available.   Is that true?Time is of the essence as this meeting # is used on Tuesday/Thursday mornings at 10am EDTfeedback or direction would be greatly appreciated.*********** Sincerely, Kathleen 

The cloud video recording took place during a paid subscription period. I was unable to save the cloud recording before the end of the paid subscription period and it is now missing.How can I access this cloud recording? Do I need to renew my paid subscription to get access to my previous cloud record or are there other options?

I apologize if this has already been answered.  I checked a number of responses in support but none were clear enough.  At this time I am a new free user but considering Pro account for longer meetings.  The question is this.  Assuming I host as a paying Pro member are the free accounts that join the meeting bound to their respective 40 minute max?  In other words do all participants of that meeting need to be paying Pro members to attend for longer than 40 min? 

After recently creating an account on ZOOM, I was prompted to complete a series of six steps, with the understanding that upon successful completion, I would be eligible to receive a gift from Zoom.I am writing to inform you that I have diligently completed each of the required steps, adhering to the instructions provided. However, despite fulfilling the prerequisites, I have not yet received any gift or confirmation of the same.

How to change email address as I have no access to the email that is registered in ZOOM?

有料プランから無料プランへ変更したため、それまで利用していたクレジットカードの情報を完全に削除したいです。（変更ではなく削除）どなたかご存じでしたら、ご教示ください。

Hi, I have a friend who cannot log in to their zoom account because zoom is asking for a one-time passcode that can only be sent to the users email (outlook). We've checked in spam and junk multiple times. The user is not getting any emails from zoom, thus they cannot login because they don't have the passcode. The automated chat was no help. Any thoughts? Thank you, CC