Cannot access/use PRO account | Community
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U
Newcomer
usdsbusdsb
Newcomer
March 29, 2023
Question

Cannot access/use PRO account

  • March 29, 2023
  • 3 replies
  • 0 views

Anyone got any ideas how I can access my PRO account?

When I try to login it says a passcode has been sent to my email address. It never arrives, we host our own mail server, there's nothing in the logs showing zoom is even trying to email the passcode. 

Without being able to login I cannot use my account. I have reached out to Accounts/Billing at Zoom, heard nothing. And without account details I cannot contact support either.

3 replies

H
Newcomer
hebayassa
Newcomer
May 19, 2023

The same for me with no reply 

J
Newcomer
JesseFeiler
Newcomer
May 19, 2023

also here

i'm afraid Zoom is too unrelliable. this AI support isn't working.

ZoomVA
Community Manager
ZoomVA
Community Manager
May 19, 2023

Hi everyone, I am sorry to hear about the difficulty you're having accessing your account! If you've already tried all of the steps outlined at Not receiving emails from Zoom with no success, then please contact Zoom support. When you fill out the webform be sure to select the request type Billing & Account Management > Account Management > Not receiving verification email, as shown below, so that our support team can help.

 

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