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Logging In/Out of Call Queue vs Do Not Disturb

Hello All,Looking for some help either 1) Finding the reporting information I'm looking for if it exists 2) Problem solving an issue our organization is running into. Currently we have several call queues setup throughout our organization. However, a...

Phone System Management Does Not Load

Hi, I've been trying to access the Phone System Management option for the last 2 hours, and it just shows the loading icon next to the menu option and nothing happens. I have tried it from two different accounts and different browsers as well, but st...

najira by • Listener
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Delay in IVR Menu

Recently, we had someone mention that our dial-by-name wasn’t working. Upon testing it (we use ‘Press 8’), I would press 8 and then the 3 numbers corresponding to the user I wanted to call, but it would immediately tell me it was an invalid entry. Wh...

Call queue members from different sites

We have users in a company site that is in India and we have another site in the US.I have created a call queue that is supposed to ring multiple users - the call queue is assigned to the US site.However, I am UNABLE to add users from India into that...