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Newcomer
jhunpyo
Newcomer
Mar 31, 2023 6:46 AM UTC
Question

Billing plans and subscriptions

hi, I wanted to cancel my annual subscription billing next year and I click the wrong one and my plan change to monthly subscription. How can I change my plan back to annual? please help me with this problem?

    4 replies

    Community Champion | Employee
    Mr_Zoomtastic
    Community Champion | Employee
    Apr 3, 2023 2:23 PM UTC

    Hi @jhunpyo, 

     

    Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



    If this helped, please remember to click on the "Accept as Solution" button below.

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    Newcomer
    Robert Hughes
    Newcomer
    Mar 30, 2026 2:51 PM UTC

    I would like to cancel my subscription

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    MGSR
    Community Manager
    MGSR
    Community Manager
    Mar 30, 2026 3:31 PM UTC

    Hello ​@Robert Hughes,

    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. Please refer to our article on canceling subscriptions and unexpected charges.

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    New Member
    Peggy K.
    New Member
    Jul 23, 2026 2:25 PM UTC

     

    i want to change credit card

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