How to Cancel Current Plat and Upgrade Plan | Community
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yadunandana
Newcomer
September 15, 2021
Question

How to Cancel Current Plat and Upgrade Plan

  • September 15, 2021
  • 1 reply
  • 65 views

I just made a mistake. Instead, I made a payment to continue the pro current plan with a total of 100 participants. I should have upgraded to 300 participants. How can I cancel the payment and choose to upgrade to a capacity of 300 participants?

    1 reply

    Bort
    Employee
    Bort
    Employee
    September 15, 2021

    If you need to cancel your Pro account and switch to a Business account, you will need to contact our Billing team to assist with that. 

    Keep in mind, the Pro plan can have as few as 1 license (so ~$14.99/month), while a Business plan requires at least 10 licenses (so ~$199/month). If you don't need that many licenses, I would recommend staying with the Pro plan and just purchasing a Large Meeting Add-on, which will increase your max participants to 500 and only cost an additional $50/month. 

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