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New Member
Nov 6, 2026 2:29 PM UTC

Double Charged

I am being double charged and need to understand what is going on. Also I am  trying to investigate the account history but being advise the history has been deleted. Can you please assist?

    1 reply

    aluyun
    Community Manager
    Community Manager
    Nov 6, 2026 3:11 PM UTC

    Hello ​@Jason Bourne,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

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