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Newcomer
Martdiamond08
Newcomer
June 20, 2022
Solved

Price plan

I have the Pro Plan that is billed yearly. It shows the amount due as $149 but my invoice says $172 and i cant seem to find out why or how to change it. Why is the price different?

rn-zmAnswer
Community Manager
June 21, 2022

Hi @Martdiamond08 you can look into our KB article on Understanding your invoice. If you still need assistance with your invoice, please contact us by chatting with Billing as our Billing team does not monitor the community! Thanks! 

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4 replies

Community Manager
rn-zmAnswer
Community Manager
June 21, 2022

Hi @Martdiamond08 you can look into our KB article on Understanding your invoice. If you still need assistance with your invoice, please contact us by chatting with Billing as our Billing team does not monitor the community! Thanks! 

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Newcomer
SarahMe
Newcomer
December 2, 2022

I received an email notice that my current account ends tomorrow, but there is nothing listed under my account/billing that shows me where and how to pay for another year.

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Community Manager
rn-zm
Community Manager
December 5, 2022

Hey @SarahMe On the Billing page, you will see your Current Plans which can be billed as a monthly or annual plan. You are able cancel your subscription(s) at any time before the next billing cycle. If you do not cancel your subscription, it will continue to automatically renew. You can make other changes to your subscriptions, including changing your billing period and adjusting the number of licenses.

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