Phone

I am the only user of my new Zoom phone subscription. My single main company phone number is asking for the extension and I do not want that. For direct dial, do I have to assign a second phone number to me, the only user and admin?

Hi all, I have a small challenge. We have a collaboration partner who is going to move into our space at one of our offices. Per the contract we are to provide them with phone service. Seems straight forward right? Well I can't give them a phone account unless I set them up with at least a Zoom Meeting license as part of our Zoom domain.  I invited them to join our Zoom using a Basic account.  I then learned they already have Zoom meetings.  Zoom meetings are part of their domain. My question is this:  is there a way for me, using my companies Zoom domain, to create individual Zoom Phone instances with lines and associate this with their existing Zoom Meeting licenses?   Your help is greatly appreciate.Mike

Hello,We have replaced our Cisco Deskphone by Zoom phone.With the old system, I could configure that :From Monday to Saturday, From 07:00am to 19:00, all incoming calls are forwarded to my mobile phone.Out of these time frames, the incoming calls are just going to the Cisco answering machine and I received a mail with the voice message. How can I configure this functionality with Zoom phone ?I did some searches, read a lot of documentation but couldn't find anything related to that. Thanks and regards.

I noticed a new option for the Greetings & Leave voicemail instruction allowing to edit an existing greeting. But when I click to edit an existing text to speech greeting the "upload" option is showing instead of the text-to-speech window. How do you change an existing greeting? 

Does anyone know how to mute the dial pad sounds when dialing a number? They are extremely loud and annoying.

Hello,Today I read a deployment guide for ZPLS. It does not yet explain for SBC connection though, is an SSL certificate required in near the future? Or is it not required if SBC and the ZPLS sit the same local network? Best regards,

Anyone know who the main backbone providers are for Zoom?  We continue to ask Support, and they ignore the question.   We have a SMS integration issue, and want to get the providers on both sides of the issue together.  This has been hampering a new product test for the last three weeks or so.

Can Zoom Phone solution connect to a  Avaya IP Office.  Has anyone done this in the past?

How do I add a phone number that calls or texts me withOUT having Cloud Contacts?  It seems the entire system to call or text going out from Zoom requires a complete synch of every single one of my contacts.   With all the hacking going on I am. not comfortable synching all of my personal cellphone contacts with the business phone app through Zoom.    I have already uploaded my personal contacts but if a new person calls or texts I cannot add them ... I guess I would have to put them into a CSV file and then upload but that seems like lots of work.  Could Zoom make an option that doesn't always require synching contacts?   Seems like bullying me to to require the synch. 

Receiving this message when trying to call certain numbers. However, when these numbers are dialed from our landline phones the calls go through without issue. I am unable to find any correlation between the phone numbers that are having this issue. Could it be a specific wireless carrier or something?

Hello, we are using the system for a week and can't identify which line is ringing in the phones.Any help here will be appreciated.Thanks,Alex

Does anyone have a provisioning template for the Cisco 8800 series phones to customize a few settings? Specifically, I need to enable the local device web interface and would like to set a custom background image on the phones. I tried doing this via Phone System Management > Company Info > Account Settings > Desk Phone and enabled the "Web Interface" option and "Background Image URL", but after restarting the devices these settings do not appear to work for the Cisco devices. Specifically we are using Cisco 8861 3PCC desk phones. I am guessing I will need to apply these settings via a provisioning template, but not sure how exactly to create one for this model of phone. Thanks,-Mike

Every once in a while, Zoom won't recognize the passcode I have entered.  I have entered it correctly, but it's almost like Zoom isn't recognizing keystrokes.  It happens often using a smart phone and to many people in my organization.  I tried it moments ago, the first attempt, I entered the passcode correctly but Zoom read back the number missing a few digits I know I entered.  Retried again, no issue.  Why is this happening?

With regards to the User Usage report the system emails out. Where can that report be customized? For instance the report shows Outgoing and Received calls but those totals include internal and external calls. We not interested in calls between extensions. We want to change that to just show calls coming  from outside and calls being made outside our organization. Same with Missed calls. We just want to see what external calls were missed. Then we would like to add an agent idle time. The current report shows total call time. But we would like to add idle time to see how long our agents sit and wait for calls to come in. Taking total call time less amount of working hours per day wont work as people go to the bathroom, coffee break and lunch.

I am attempting to set up the Poly vvx 250 phones to Zoom. At first they said "DHCP failed", however I did a reset on the phones in order to fix this. The current problem I am facing is that the phones now state "provisioning failed". Please comment with any helpful links or tips! Thanks 🙂

I have not been able to find any clear explination of the difference between 1. Adding a "Calling Plan" and 2. Adding a "Additional Phone Number"Questions... Can zoom user have two different calling plans?What can a "Calling Plan" do that an "Additional Phone Number" Cannot?What can a "Additional Phone Number" do that an "Calling Plan" Cannot?I have a cell phone which I would like to cancel, do I need to transfer it over as an additional phone number?Does the additional phone number work like an alias for a calling plan? So many questions.... Please Advise! 

Im trying to split test between to Zendesk talk and Aircall.Ive built a call que with 20 user, 10 auto forwarding to 1 external number (aircall), 1 to another external number (zendesk). its on a 45 second round robin between users. The zoom number is not usedThe Aircall forward  works as expected a call will present in the que for 45 seconds, if no answer, it moves to the next user, which will forward into zendesk.looks like zendesk doesnt like warm transfers somehow, as the call is never answered/acknowledged by zendesk. It does appear as an abandoned call in the zendesk console, but u cant answer it,a nd after 45 seconds goes back to the aircall que. .I know it doesnt answer as the specific zendesk ringtone isnt heard, just the zoom one.Is there a way to force blind transfer to an external number  for a user in a call que?  cheers

I added Mobile phone number under the user, but can't figure out where to add it for forwarding from the primary number.

유료결제  해지를 하려는데 줌에서 네이트로 보내는 메일이 네이트에서 수신이 안되어 해지가 안됨방법을 알고 싶고 통화로 도움을 받고 싶음

I am the main receptionist at my company.  When I answer calls I used to hear a sound that indicated I had connected with the caller.  This would also allow me to tell when it was most likely a spam call as there would be the very long pause before the caller started talking.  Now when I answer I hear nothing so often not even sure anyone is there unless I see "call ended".  

I used Assisted provisioning URLs : https://provpp.zoom.us/api/v2/pbx/provisioning/Polycom/vvx250 for our VVX D230 Poly Cordless Phone , but it is not registering to Zoom .On Zoom I can see following message“Offline Factory reset needed for provisioning” I have reset to factory default but problem still persist.

Given the glaring absence of call control for Zoom Appliances, I've been experimenting with a Yealink SipT31G.  Whilst both of the above functions do what they say on the tin, there doesn't seem to be any way to have both enabled at the same time.  If i have call control enabled, I can click dial from my Zoom client, just the way I did with Skype for Business.  If I then start a meeting (with call control still enabled), the line key assigned for Zoom meetings stays green.  However, if I disable call control, then start a meeting, the assigned line key turns red and I can use it to join the audio portion of the meeting from the phone.Am I missing something?  Functionality wise, it seems that we have gone backward from where we were.  None of these were an issue with Skype!  Frustration levels are high at the moment - we're trying to provide a seamless experience for our users, but it just seems as though the 'unified' element is missing.&nbs

Does zoom provide function that support displaying Unique Caller id when making outbound call to any carrier phone number?

Hello! Who among you use Zoom phone? Is it a possible that our customer can contact our Zoom phone number even they are not on Zoom. Thanks 🙂 

I use multiple mobile devices, IPad and Iphone. I have the app downloaded on both and i stay logged in on both. I use my phone for calls and my Ipad for meetings. How can I stop every device from ringing when I get a call through Zoom? it is very disrupting to have every device ringing in the house.