Can I see a history of when team members where "active" in a call queue?

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I'm running historical call queue reports. For a couple of the months, a team member is not showing any stats at all? If a member does not turn their queue on, would that be expected? That they would not display on the report at all? I would think it would still show the user, but with 0's across the board.

Can anyone provide any insight?

TIA!

E

enielsenAnswer

Creator III

There is an opt in/out tab on that historical call queue reports page.....

I too would think it would show the user, but with zeros, but now that I think about it I assume it doesn't to avoid cluttering up the report. We have quite a few agents assigned to the queue but only a few log in normally. The others are there in case of some emergency.

E

enielsenAnswer

Creator III

There is an opt in/out tab on that historical call queue reports page.....

I too would think it would show the user, but with zeros, but now that I think about it I assume it doesn't to avoid cluttering up the report. We have quite a few agents assigned to the queue but only a few log in normally. The others are there in case of some emergency.

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jal1172Author

Explorer

Thank you! I was able to obtain the info I needed!

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