Anyone else noticing that the wrap up time in a call queue doesn't always occur? | Community
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Contributor I
enielsen
Contributor I
November 7, 2022
Question

Anyone else noticing that the wrap up time in a call queue doesn't always occur?

  • November 7, 2022
  • 4 replies
  • 6 views

We switched to simultaneous call routing in a call queue a few weeks ago and noticed that sometimes the wrap up time is not happening. Zoom acknowledges  this is occurring and is investigating. 

 

Anyone else noticed this issue? Wondering if isolated to us.

    4 replies

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    Contributor I
    enielsenAuthor
    Contributor I
    November 8, 2022

    Zoom has verified there is a bug, waiting for more info from them.

    Seems like this happens only when the queue is busy, but haven't done enough analysis yet.

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    Contributor I
    enielsenAuthor
    Contributor I
    November 9, 2022

    Zoom says should have a fix later in the month

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    Contributor I
    enielsenAuthor
    Contributor I
    November 14, 2022

    Supposedly will be fixed on 12/18.... Though haven't gotten an explanation of why not all spam calls that are sitting in the call queue don't cause this issue, only some.

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    Contributor I
    enielsenAuthor
    Contributor I
    November 23, 2022

    So the fix for the missing wrap time is supposedly in place - looks to be true but I'm waiting until have higher call volume next week to verify as it seemed to be dependent on load.

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