Is it possible to forward extensions for people who left the company to other users or to just add additional extensions to a user?
I don't want to have an extension just dropping calls when someone leaves or moves departments.
Hi @Tim_L
A User in Zoom Phone only can have one extension as far as I am aware, even if they have multiple direct inward dial numbers (DIDs).
Is your concern about people calling into a DID?
You could remove the former employee's Business Hours, and then set the Closed Hours > When a call is not answered to "Forward to another extension".
I hope that helps!
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