Phone

Hello, previously our site was able to use the answer call button on our Jabra headsets to answer contact center calls while we were away from our desk; this feature seemed to have stopped working in the last couple months. over the last few days I have been unable to get any of the keyboard shortcuts related to phone calls to work on several different computers. Has there been any changes in these features? These would greatly improve the functionality of zoom contact center for our staff  specifically the answer phone call function is the most important for our uses. 

Buen día;Tengo el siguiente tema; Al hacer la portabilidad de 80 números los agrega automáticamente a un sitio, como puedo seleccionar 30 números y poner otro sitio, seleccionar otros 50 y poner otro sitio sin tener que hacerlo uno por uno,  podrían ayudarme por favor!! 🙏Saludos.

Recently I noticed the outgoing caller ID on my desk phone is not showing the correct number from my settings. It's using the main company number which is toll-free. The Zoom desktop and mobile apps show the correct caller ID. Any ideas on how to fix this? Desk phone is a Poly VVX450.

There's a way for the Zoom App to bypass DnD and Sleep Focus by adding Zoom in "Allow Notifications", however if the phone is on silent, it will only vibrate.Is there a way for Zoom to bypass silent mode by forcing it to have an audible ringtone, similar to when you tag a phone contact in iOS as "Emergency Bypass"?  

Hi,  Like the subject says, I have Phone A that is a delegate for Site A, but I am also trying to add it as a delegate to Site B. For some reason, no matter what common area phone you try to add as a delegate for Site B, I always get this error saying, "Not found any Iines." 

Just found out about the Zoom fax option and Ive sent out a few as tests.  One of them came across a bit distorted but the other was fine. I then noticed you could  also receive so I sent some to my DID number and it too came across distorted sort of squashed down. When I download and open it up and loo into printing it, Adobe does not recognize in the manner it was scanned.  The page was sent in portrait mode and it comes across as landscape which is probably why it looks smashed down.  Thoughts on how to fix this??

We've recently ported our office number over to Zoom and we use a virtual office to answer calls to our office number. In order to identify incoming calls from our customers, the virtual office rely on us sending our office caller ID so they can correctly identify calls and answer appropriately. I've setup call forwarding which works fine however, when using call forwarding I want the caller ID sent to our virtual office to be the accounts Zoom primary number, not the incoming callers id. How can I do this?

I have noticed that I do not receive push notifications on my cell phone when I receive a SMS text via Zoom.  Is there a way to set this up for any inbound SMS messages?ThanksAP

While creating a new 10DLC it gets rejected even before i submit it 

Good evening,I recently performed a factory reset on my Polycom VVX 250 to troubleshoot an issue for a different phone provide. After rebooting, the phone automatically downloaded provisioning files from your servers:Provisioning URL:https://provpp.zoom.us/api/v2/pbx/provisioning/Polycom/vvx25048256749e3e7-features.cfgConfig File:48256749e3e7-features.cfgThe admin password has been overridden by the configuration. Could you please provide the admin credentials or guide me on how to perform a full reset?Thank you for your assistance.

We are moving from a SIP phone system with a local PBX to Zoom VOIP. We have a front desk operator and several back up employees for while they are out. I set up a call queue to ring sequentially for the front desk operator. with those three users. It was pointed out to me recently that if the front desk person is on vacation and sets her extension to out of office or Holiday, the phone at the front will not ring. The other two extensions will ring. At their desks but if one of them is sitting up front, that phone will not ring. Is this correct? Is there a solution other than making the front desk phone a community area and setting it to HotDesk? If I do that will the two people who may need to be up there have to log off their desk phones when they go to the front desk to fill in?  thanks for any advice or help you can offer. 

Now that Skype has died, I just need a means of phoning from my computer in Australia to my brother's landline in the UK twice a month, so I can hear the call on my computer speakers instead of on the phone (I am deaf). It seems that somewhere in Zoom Pro + there is the ability to make international calls, but it is impossible to obtain details eg how many calls or minutes per month? I'm not prepared to buy it to find out, so where can I get details? Zoom Pro + seems a very expensive way to get what I need, is there a cheaper reliable way? Call2 friends and similar services are free, but don't work for the UK, as they don't get priority on routes.  Any suggestions?

Hello. I'm trying to setup the video intercom feature described in this official KB: 73974.The environment is:2N IP Verso 2.0 - firmware 2.46.1.70.4Yealink T58W - firmare 150.86.30.10 Both of them are autoprovisioned.I'm unable to find the "video intercom toggle" to enable, as referred in the KB, under the policy tab of the device. Has anyone beed able to sort it out? Thanks a lotLP

We've been having intermittent connectivity issues with Zoom Phone on the Windows Desktop client.  A popup on the Phone tab says 'Not Connected, Attempt to Reconnect'.  Chat and meetings work fine but no phone.  Usually a log out, then back into the Zoom client resolves it.  Sometimes a reboot is needed.   Network/internet are both stable. Seems to be randomly happening to several people in the office each day.  No firewall changes, etc. have been made.  Zoom support has yet to be able to figure it out.   Any thoughts from the Zoom Community would be appreciated, thanks!

Hi! I tried searching for something on-point but I can't find my situation through search here. Problem: In the last few days, I cannot accept or place a Zoom Phone call on any device (iOS, Polycom desk phone). This is new. When I answer the phone, or when I try to place a call, I get the same message: "We are unable to complete your call due to restrictions set by your administrator." I am the only administrator and I have not set any restrictions, and checking the usual suspects isn't revealing anything that appears misconfigured.  Anyone have any advice on this problem?

Hi all,  we recently implemented Zoom for Salesforce Lightning and we are spending time with our dispatchers and received some feedback. Any help is appreciated.  1. What is the best way to link notes from a call to a case? 2. What is the best way to record a call against the case feed?3. Dispatchers have access to various phones numbers. They are able to switch the number to make calls, however, when they want to SMS from different numbers they are unable to switch the FROM phone number  Thank you!

Regarding Nomadic Emergency calling in US/Canada.Q1 - Is there a length limitation for "Address Line 2" in the Emergency Address screen ? Q2 - Which NENA standard for the PSAP Location element does ZP support ?NENA v1 limited this field to 20 charactersNENA v2 increased this field to 60 characters. Q3 - I want to verify in the Emergency Address screen the field "Address Line 2" is supposed to be the Dispatchable Location at the street address that is supposed to be communicated to first responders . Is Address Line 2 displayed the PSAP operator as the NENA Location ? NENA Data Exchange FormatSee attached NENA do

I am a freelance travel writer, US based but taking multiple trips yearly to the Caribbean where I do much of my work. I use a Skype number for many calls back to the US and Canada but M/soft is dumping Skype in May. I do not regard M/soft as a company to trust with "Teams" which strikes me as far too complicated as a Skype replacement. I understand I can port (move) my Skype number so it is used in Zoom Phone. I want to be able to make and receive VOIP calls from a Zoom Phone app on my laptop which also runs on my cell phone. I do not often make calls using this number to anywhere other than the USA and Canada. Whatsapp is not practical for this use since so many people I call in the US don't have it. WHAT DO READERS HERE THINK OF USING ZOOM AS A SKYPE REPLACEMENT? This is for me only, I'm on the phone a lot every day.  IS IT A SIMPLE, SEAMLESS TRANSITION? Which Zoom Phone level would be best? THANK YOU FOR ANSWERING!  

Hi there,  I have been using Zoom for quite some time. Suddenly last week, when I answer any call, there is a notification that "This call is being transcribed." It happens a second time if I am doing a warm transfer. It also happens for the other person if I do a direct transfer. 

Has anyone been able to centralise a blocked contacts list? I'm currently an admin only access so the only way to view everyones blocked contacts would be to login to their account.  I'd like to see if there is anyway around this or maybe I need to request account management access. Open to hear what path others took if they didn't manage to centralise the blocked list.    

I enabled Online Faxing on my line for testing. I am able to receive faxes, but sending faxes is not working. I receive the error 'Sent fax failed'. No explanation. The sent faxes appear in my drafts folder. I checked the logs in Phone System Management and there is no evidence of a fax that was sent and failed. I also checked my personal profile fax settings and nothing is there. Is there somewhere I can look to see why the fax failed so I can troubleshoot?

Hey there! My company just recently changed phone systems to Zoom phone. With our previous carrier, we were able to use a soft phone on the computer and type in a phone number/menu option with the physical keyboard, and by copying and pasting/clearing numbers into the keypad dial. This was very useful because while working in Healthcare, a lot of insurance companies request ID numbers for our providers, like their Tax ID, NPI, or a patient's member ID. Is there a way to provide this feedback to the development team? It's my first post, so I'm not sure if you can like or upvote, but if you can please do if you agree! Best,  Deb

I jus signed up to try zoom to see if it's any better than Vonage.  Oh my, the setup is way more complex than it needs to be.  Ok I made my first call using zoom app on my iPHone, after 18 min call dropped. Now can't make any calls, "call failed" and once I did see "account inactive code 1301403".  Support person didn't have too much of a clue, I told her of the issues I had with initial setup with assigning a package, and generating a number, etc etc.. and she asked me to re-assign the packages to the user account, then I couldn't add the number back after I un-binded it.  I was able to figure out on my own I had to remove it from being some company number of something.. this thing is like a whole PBX setup.. crazy for an end user VOIP system.  Anyway, after re-assigning packages, reinstalling iPhone zoom app etc etc,  still doesn't work same error.  Support escalated my case waiting for response, but thought I would come here for any suggestions.

I keep receiving an error message that it won't send through. The international texting has been enabled with all countries selected. How do I get it to successfully send?

 I  have a question for the community regarding viewing charged calls only since I am currently on a metered plan.   When I go to the Administration section:   click on Phone System Management - Logs and once the Logs window opens in the "New View Version " how do I find the "Show charged call logs only"? Because when I choose the Classic View Version, I can see the check box for "Show charged calls only" at the bottom.   So, on the " New View Version" what are the steps to get to the" show charged call logs only"?   Right now, I go right away to the classic view page but if  and when it is terminated I will be out of luck which is frustrating! Thanks guys!