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Video calls on 2N IP intercoms

Forum|Forum|6 months ago
July 15, 2025
3 replies
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Hello.

I'm trying to setup the video intercom feature described in this official KB: 73974.

The environment is:

2N IP Verso 2.0 - firmware 2.46.1.70.4

Yealink T58W - firmare 150.86.30.10

Both of them are autoprovisioned.

I'm unable to find the "video intercom toggle" to enable, as referred in the KB, under the policy tab of the device.

Has anyone beed able to sort it out?

Thanks a lot

LP

Desk phones and devices

Best answer by sparrow

I don't believe that is on by default, and I recall having to contact Zoom to have it enabled. Open a ticket with Zoom to have it enabled on your account. Once enabled, you will see video intercom as mine does for my Cisco 8865 below.

sparrowAnswer

Community Super Champion | Customer

I don't believe that is on by default, and I recall having to contact Zoom to have it enabled. Open a ticket with Zoom to have it enabled on your account. Once enabled, you will see video intercom as mine does for my Cisco 8865 below.

LucaPaleariAuthor

Newcomer

This was my feeling as well.

Ticket already opened.

I'll keep you posted.

Thanks a lot

J

JordanB

Newcomer

I had a similar issue and can confirm I had to reach out to Zoom support for them to enable the video intercom option on our account. Good stuff Sparrow!

MGSR

Community Manager

Welcome to the Zoom Community, @JordanB! Thank you for confirming @sparrow's advice worked for you. I'll mark his answer as a solution for other users that might experience the same concern.

LucaPaleariAuthor

Newcomer

Confimed!

WE re UP&Running with the video intercom now.

Many thanks

Luca

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