Unable to Complete Call Due to Restrictions Set by Your Administrator | Community
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jegillikin
Newcomer
October 12, 2023
Question

Unable to Complete Call Due to Restrictions Set by Your Administrator

  • October 12, 2023
  • 2 replies
  • 0 views

Hi! I tried searching for something on-point but I can't find my situation through search here.

 

Problem: In the last few days, I cannot accept or place a Zoom Phone call on any device (iOS, Polycom desk phone). This is new. When I answer the phone, or when I try to place a call, I get the same message: "We are unable to complete your call due to restrictions set by your administrator."

 

I am the only administrator and I have not set any restrictions, and checking the usual suspects isn't revealing anything that appears misconfigured. 

 

Anyone have any advice on this problem?

2 replies

A
Newcomer
Anthony_COHO
Newcomer
November 13, 2023

Go to Phone System Management > Users & Rooms, click your name. Click Policy tab, look for Allowed Call/SMS Locations toggle it off

P
Newcomer
PRD2
Newcomer
July 18, 2025

This is so incovenient, user un-friendly, cumbersome, criptic, arcane, esoteric, unmanegeable, undescipherable for the individual user. It is 12 hours setting up, for one minute actual communication. You should have a "lite" version. No wonder that ex-Skype users hate Zoom phone. 

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