Phone

I am the scheduler at my company and schedule most all Zoom meetings for others. Why does this change my availability status to "in a calendar event" and cause me to be marked as unavailable? Is there a setting in the meeting scheduler that I can change?

Hello. We are integrating and testing Zendesk and Zoom Phone.1. Installed the Zoom Phone for Zendesk app from the Zendesk Marketplace.2. Clicked the Zoom Phone icon in Zendesk and logged in with the Zoom Admin account.3. Set permissions for the Zoom Phone for Zendesk app in the Zoom app.4. In the Zoom App, completed the Zoom Phone for Zendesk settings > Zendesk sub-domain settings and checked the boxes for ticket creation for inbound and outbound calls. We have completed all the settings and conducted inbound/outbound tests, but tickets are not being created in Zendesk.Can you help us?

Has anyone been able to come up with a solution for people to access their voicemail without using a Zoom client and/or adding the enable callers to check voicemail?  It would be nice to be able to call a phone number, enter your extension, enter your PIN and listen to your voicemail.

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We have ATAs by AudioCodes. We have both 1248 and 124 units. We are having issues with DTMF working with the Emergency Blue Lights and our All Campus Alert System. We can connect with each of the units but once connected they do not seem to pass DTMF correctly. Any help would be great. 

After successfully porting a number from RingCentral, I cannot enable SMS to work with the single number.  I have tried unbinding the number from the auto attendant, but get the message: "main company number can not change".  Any help would be appreciated!

I have 150 Polycom E220 phones that are used as "Common Area Phones".  I would like to add a speed dial to all of them for the IT Helpdesk.  I can import the lines for a single device, but I haven't been able to locate a way to import a speed dial to multiple devices.  (The templates don't seem to fit this use case)Any help would be appreciated (even if it's I need to stop looking and do them 1 by 1)Thanks!

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Hi everyone, regarding the high increase of costs for VMware licenses many vendors modified and released their products for alternative hypervisors. Will Zoom also support alternative hypervisors for node?I would like to test Zoom Node - Phone Local Survivability on Proxmox in our lab. Best regards, Steve 

Hi. Has anyone experienced not being to connect when doing outbound calls? Some calls that we make says that the call cannot be completed and try again later. However, when we call other numbers, it was able to connect. Can anyone help us with this issue? The zoom support has been very slow in resolving and answering the ticket. 

I've been using Skype phone service for 10 years and need a cost comparable replacement because of high medical expenses. I bought a metered phone from Zoom 9 days ago on July 11th. I used a credit card and a sales representative. He gave me a numbered procedure to set up my phone and took off from our chat before walking me through the process. The procedure he gave me doesn't work and never shows me "click on setup" or "Start setup" I've been waiting forever and ever for answers. I need to do this on chat. I get emails that they will be contacting me "soon" and soon never arrives.

This is more of a suggestion for the development team with an issue regarding the search bar functionality, specifically tested under the Common Areas navigation page.  Currently, it appears that the search bar only returns results where the queried term appears at the beginning of a string. For example, if I search for the term “page,” to pull up extension that are named "page", the system will only return devices with names that start with page. It will not return results such as “Warehouse Page,” even though the word “page” is clearly present within the name. This behavior significantly limits the usefulness of the search function, especially for organizations like ours with naming conventions that may include keywords in the middle or end of names. Suggestion:The development team needs to fix the code to return results that contain the search term, not just those that start with it). Wou

Hiwe have migrated to Zoom Phone and I´m happy how everything has working so far.We have only one mayor problem...During non business hours we can not call each other, we all receive the voicemail driectly.. I have added business hours for our main number (autoreceptionist) as well as for all users. All users have their normal phone number and also an extended number. I was thinking tha the extended numbers are only for internal calls and will be not affected from the closing or business hours.Can someone let me know how the best practive looks like? Thanks 

This is an old issue that has now cropped back up again. I work remotely and my network has both IPv4 and IPv6 set up and is working.I have my network settings on my PC to prefer IPv4 over IPv6 (so when I ping google.com it will respond with the IPv4 address instead of the IPv6 that Windows 11 tries to do) This was enough for it to accept my address in the past and I would no longer get the alert, but recently after an update several weeks/couple of months ago it has now reared its ugly head again and Zoom cannot confirm my Emergency address and the alert will not clear.If I disable IPv6 the issue goes away. It looks like Zoom is not defaulting to IPv4 for location awareness and IPv6 is being used instead.Will there be ANY fix for this in the future, as its kind of infuriating and disabling IPv6 should NOT be the solution.Thanks Shad 

Hello, previously our site was able to use the answer call button on our Jabra headsets to answer contact center calls while we were away from our desk; this feature seemed to have stopped working in the last couple months. over the last few days I have been unable to get any of the keyboard shortcuts related to phone calls to work on several different computers. Has there been any changes in these features? These would greatly improve the functionality of zoom contact center for our staff  specifically the answer phone call function is the most important for our uses. 

Buen día;Tengo el siguiente tema; Al hacer la portabilidad de 80 números los agrega automáticamente a un sitio, como puedo seleccionar 30 números y poner otro sitio, seleccionar otros 50 y poner otro sitio sin tener que hacerlo uno por uno,  podrían ayudarme por favor!! 🙏Saludos.

Recently I noticed the outgoing caller ID on my desk phone is not showing the correct number from my settings. It's using the main company number which is toll-free. The Zoom desktop and mobile apps show the correct caller ID. Any ideas on how to fix this? Desk phone is a Poly VVX450.

There's a way for the Zoom App to bypass DnD and Sleep Focus by adding Zoom in "Allow Notifications", however if the phone is on silent, it will only vibrate.Is there a way for Zoom to bypass silent mode by forcing it to have an audible ringtone, similar to when you tag a phone contact in iOS as "Emergency Bypass"?  

Hi,  Like the subject says, I have Phone A that is a delegate for Site A, but I am also trying to add it as a delegate to Site B. For some reason, no matter what common area phone you try to add as a delegate for Site B, I always get this error saying, "Not found any Iines." 

Just found out about the Zoom fax option and Ive sent out a few as tests.  One of them came across a bit distorted but the other was fine. I then noticed you could  also receive so I sent some to my DID number and it too came across distorted sort of squashed down. When I download and open it up and loo into printing it, Adobe does not recognize in the manner it was scanned.  The page was sent in portrait mode and it comes across as landscape which is probably why it looks smashed down.  Thoughts on how to fix this??

We've recently ported our office number over to Zoom and we use a virtual office to answer calls to our office number. In order to identify incoming calls from our customers, the virtual office rely on us sending our office caller ID so they can correctly identify calls and answer appropriately. I've setup call forwarding which works fine however, when using call forwarding I want the caller ID sent to our virtual office to be the accounts Zoom primary number, not the incoming callers id. How can I do this?

I have noticed that I do not receive push notifications on my cell phone when I receive a SMS text via Zoom.  Is there a way to set this up for any inbound SMS messages?ThanksAP

While creating a new 10DLC it gets rejected even before i submit it 

Good evening,I recently performed a factory reset on my Polycom VVX 250 to troubleshoot an issue for a different phone provide. After rebooting, the phone automatically downloaded provisioning files from your servers:Provisioning URL:https://provpp.zoom.us/api/v2/pbx/provisioning/Polycom/vvx25048256749e3e7-features.cfgConfig File:48256749e3e7-features.cfgThe admin password has been overridden by the configuration. Could you please provide the admin credentials or guide me on how to perform a full reset?Thank you for your assistance.

We are moving from a SIP phone system with a local PBX to Zoom VOIP. We have a front desk operator and several back up employees for while they are out. I set up a call queue to ring sequentially for the front desk operator. with those three users. It was pointed out to me recently that if the front desk person is on vacation and sets her extension to out of office or Holiday, the phone at the front will not ring. The other two extensions will ring. At their desks but if one of them is sitting up front, that phone will not ring. Is this correct? Is there a solution other than making the front desk phone a community area and setting it to HotDesk? If I do that will the two people who may need to be up there have to log off their desk phones when they go to the front desk to fill in?  thanks for any advice or help you can offer.