Phone

Hi, I'm a newbie here. I purchased the Zoom Phone plan today and selected a number, but it is still pending activation. I checked online, and it said it usually takes no more than 2 hours, but it's been half a day now, and it's still not working. I wonder what I should do, or is this actually normal? I would appreciate it if anyone could share their experience with me. Thank you! 

Our office has some rotating staff who are sometimes (but not always) responsible for handling calls from one of our Call Queues. Right now, it's somewhat burdensome for us to manually enable/disable their Call Queue membership (or the "Receive Call Queues" user setting) repeatedly, or during certain weekend/holiday hours. Is there any way to set a schedule and/or time limit for call queue membership? So for example, if we know Employee A will be covering the call queue from Fri-Mon, we could just set that schedule somewhere instead of having them (or an admin) manually go flip the switch every time there's a change?

We have jus transitioned our organization, some 200 phones to Zoom Phone, now none of the inbound calls are showing Caller ID just the number, This was working fine on our previous provider then once the numbers we ported and we began on Zoom Phone it quit across all apps ... is this a setting?Thank you  We found the issue we added a line into a provisioning template:account.1.cid_source = 0account.2.cid_source = 0Fixed the issue., 

Our zoom phones are down, is there an outage in Sydney today? 

Is there a way in Zoom Phone to route calls automatically by caller phone number to go directly to an intercom? This would be useful for when our vendors call us.

Dial pad never shows up when i go into Zoom Phone, how do i get it to appear?

日本でZoom PhoneのオンラインFAXサービスは提供されてるのかな？

Hello, I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know there is some delay which is probably causing the issue. I see modem settings in the Audio Codes, but the recommended Fax settings from Zoom seem to be interfering with them.  Has anyone had any luck when attempting this before. I have also tried with a Grandstream ATA with no luck.  Thanks,Derek

Hello - I bought the basic unlimited phone service, 1 line. I put in a request for a port of my existing phone number but failed to ask for a temporary number until the port is complete. Is there any way to get a temporary number added without having to purchase a second line while the port is happening?  Thank you.

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Product Area: Zoom Meetings / Zoom App ExperienceFeature Title: Native In-App Confirmation CaptureDescriptionCurrently, users who need to capture a visual confirmation (such as a meeting schedule confirmation, registration success, or similar in-Zoom-web messages) must use an external tool like the Snipping Tool or screenshot utility to capture the necessary information from the Zoom website.This process is disruptive and inefficient, particularly for frequent users who are already operating within the desktop application.Proposed SolutionWe request the addition of a native feature within the Zoom desktop application that allows users to easily capture, copy, or save visual confirmations without needing to navigate to the Zoom website or use an external screenshot tool.This could take the form of:A dedicated "Copy Confirmation" button on key confirmation pages/dialogs within the app.A built-in screenshot utility specific to the confirmation window, which automatically saves the image t

If you get a sales rep that cares, good for you, but mines was horrible. His name was JL and he would not help with setup. He would just direct us to other people, so I dont know why he was hired. Then to setup, the process takes long and you have to keep chatting with others to get your phone system up and running. Then the biggest headache is setting up the SMS text messaging. It took numerous times to get it approved and you have to argue with customer service to help you with what is wrong with the SMS registration. After I got it done, which took two months by the way, they proceed to tell me that I must purchase another license and my team could not all text from the same phone number which is our main number for the office. At this point I am done with Zoom. I ended the subscription and you have to contact yet again customer service for this. Numerous agents have stated my account will end by this day and now they are saying it is on a soft pause and that I need to wait till it

Was wondering if anyone can help me solve this issueOn all Outbound calls the voice prompt "Call may be monitored for Quality Assurance" comes on. We as a company do not have call recording enabled, so I do not understand why this prompt plays. I have ensured that the Prompt "play a disclaimer prompt to call participants" has not been selected for any of our monitoring participants. Is there something I am missing? Thank you! 

We are new to Zoom Phone as of this week. We had been with Ring Central a few years prior.  I am very surprised to find that Zoom is missing the most basic of things for the phone functions.  Paging - we have Polycom VVX 350 desk phones. The Keys & Buttons setting does not work for "Paging - Line". When applied to the user, it never appears as an option on their phone soft keys. Broken. Paging - You can get around this at least, by picking up the hand set and entering the Extension number assigned to a Paging group. But when you do, it still does not work right at all. Instead of hearing a Page across all the phone speakers, it makes the phones RING. If a person does not pick up the phone, they miss the page. For us, this is a major safety issue. We use phone paging for critical announcements, and calls to other staff for assistance if a client is in crisis at the deskCall Queues - I had written about an issue with this, and then suddenly an hour after I po

Is there a way to check the call throughput (inbound and outbound) per licensed user on Zoom?

Is there a way to mute incoming calls from my phone while I'm on a call in my Zoom phone app? Context:I'm using the Zoom app on my phone to make a call.A call comes in from my phone (not zoom).It rings in my ear while I'm on my Zoom phone call. Can I mute it or send it straight to voicemail while I'm on another Zoom call? 

Has anyone gotten around to understanding Zoom analytics? For context, my role at my job is to export their analytics to then see how many agents were logged in on a specific day, total handling time, etc. But when I review the Call Queue Historical Reports, I'm presented with less-than-helpful statistics of 'Avg Call Handling Time' and stats that don't really outline how the day went. And when I export for multiple days in a given date range, the data is automatically aggregated? Exporting the Detail report just sends me down a rabbit hole of having to analyze data where 1 call has more than 1 record of data associated with it, when all I want to know is was the call completed or was it abandoned/overflow. Anyone have any helpful tips on navigating this? I'm used to having way more control in terms of creating reports within an existing system, but Zoom doesnt give me that option...

Why am I getting that  SMS to Puerto Rico does not work. Puerto Rico is domestic. 

Good afternoon, I have an Axis A8105-E intercom door camera, and I would like to get it working with Zoom Phone. After entering in all the information for the manual provisioning, and enabling sips I was able to get it provisioned with Zoom phone. I can make calls to the common area extension assigned to the phone, with the device automatically picking up and two way audio established. However, when I press the button and attempt to have the device call a Zoom extension, or even an outside phone number, the call rings, and when the recipient picks up the call just ends. Are there any settings I am missing? Any insight or advice would be greatly appreciated.

Within the last 3 weeks, we suddenly have multiple users report that the microphone on Jabra Speak2 75 no longer works. The odd part is, EVERY other app we test works just fine. Only Zoom is having the issue?  Any thoughts?  We did make sure they are on latest firmware.  - They have been in use for almost a year before we started hearing some issues. It seems like it changed in the last month, as we had not heard of this behavior and suddenly now we have 4 tickets open.- All of ours are using the wired USB going straight into either the laptop USB or the USB on the monitors.- Zoom Workspace Version 6.6.6 (19875) 

My campaign was rejected  and now rejected again with the following error:Not finding anything in my searches and not seeing where I can correct this. Upstream CNP declined sharing request for campaign BLABLA. Explanation: The web presence is missing a privacy policy/statement and we are unable to review how this customer processes consumer data. -KO

We all have people that walk away from their desks without logging out of queues. We really need to have a feature that if I miss a queue call, zoom will automatically log me out of that queue.   to give more context, this is during their hours of work, not after hours.

I have two users in Zoom Phone who handle calls from different Canadian provinces. User A only handles clients from Ontario and QuebecUser B only handles clients from Alberta and British Columbia I would like incoming calls to be routed automatically based on the caller’s area code. For example, if the caller’s number is from an Ontario or Quebec area code, the call should go to User A. If the caller’s number is from an Alberta or British Columbia area code, it should go to User B.Is there a way in Zoom Phone to route or transfer calls automatically by caller area code or region, and if so, how can I set this up?

I have tried everything. All the call handling stuff, business hours, etc. Our inbound calls are not ringing and sending callers straight to voicemail. 

Hello,Have any of you found a good solution to a ZOOM hosted number being spoofed?We have had non-customers call and say one of our numbers has called them repeatedly.  Most of us here know this is a game of whack-a-mole but does not always look good for our reputation. Thanks in advance.