Meetings

I've gone the merry-go-round with Chat 4 times and this is what as resulted (a) the camera still remains black (b) the tests it put me through show that the problem is compatibility between Zoom and Workplace, yet I have no choice but to open with Workplace.  My camera works perfect with the Windows Camera App.  All permissions, etc etc have been confirmed.This just started today during a meeting.Do you think that this is a deliberate tactic that Zoom uses to make us upgrade.  I don't use it often, so upgrading makes no sense.  Chat said that no live help or IT support will help until I upgrade.The problem is very definitely not at my end.  It seems to be a built-in flaw to generate more revenue.I'm not sure if I can find this forum again, so please email your reply to me at ***********.   Many thanks.

Our event was recorded, but the virtual background in the recording has the logo of a different event in our Hub. We need to remove the virtual background with the incorrect logo. Can you asist?

My Zoom video shows me upside down.  The background image is correct but not the "front" of the background.  Which displays an upside down image.  See screenshot below. And Yes, I have checked the camera.  It works fine.  It is definitely is Zoom. Done a search on this community site and found nothing. There is nothing wrong with the camera.  As it works in all other applications, but not in Zoom.   I can temporarily remedy this by turning off the video - and just show a still of me.  But I host tons of Zoom meetings and it would be great to solve this!   THANKS!    

I'm using Windows 10.I have zoom on my laptop.When I'm not connected to internet, my zoom application keeps giving me pop-ups that cover the foreground and never go to the background even when I click on other apps. Even when I want to do something without internet, I can't do anything because the pop-up covers the screen.That pop-up says something like unable to make secure connection.Even after I close that pop-up, it pops up again and again and again.I want it to stop doing that. How can I make it stop?

Zoom was working before an update. Now on a user's laptop, after the update, anytime we open a zoom meeting/start a zoom meeting, it will freeze or crash after the camera begins to show a preview. Zoom will sometimes return after a minute or so.I have tried:Checked Windows System updatesChecked  driver updates for Camera - installed latest from laptop manufacturer's websiteChecked Wi-Fi speed and signal.Uninstalled/reinstalled the latest version as of last weekChecked Camera permissions in Windows for the Zoom appI am at a loss for what else to try! It looks to have to do something when the meeting is in the pre-start stage before the meeting is actually created. 

I have recently been dropped into meetings and webinars where the image is cluttered with intrusive and distracting watermarks all over. As I understand it, if I'm not a host then I cannot do anything about it. That's bad. Could Zoom change the default? Could Zoom allow me to first give consent? If the host, perhaps just because they are not aware of the defaults, show my email in e.g. a webinar without my consent, that's not good. Best regards//Bjorn

I have recently obtained an Insta360 Link 2C camera (and a Link 2 as well). When I set the camera to 1080p and 30fps in the camera control app all is good until I open a preview or call in Zoom. Then the camera is forced back to only 720p in the camera app. While the camera is being used in Zoom the setting cannot be changed. So I pause the video in Zoom, then change the resolution, then go back to Zoom and it happens again. This only happens in Zoom with the Insta360 Link 2 cameras. It does not happen in other video call services and does not happen with other brands of cameras in Zoom. The zoom and camera apps are fully up to date. The camera firmware is up to date.I uninstalled all the apps anyway and did fresh installs. No change. PC:Win10 ProfessionalRyzen 9 3950X32GB RamRTX2060 Zoom online chat doesn't understand. Insta360 have people trying to inve

I am the only user and owner of my Zoom account. Still, I can't change certain security settings (under Settings > Meeting > Security) because Zoom says there are "new security guidelines" and refers me to the "account admin". But I'm the owner/admin and sole user. How is this possible? And how can I solve it?

In the post-secondary education world, instructors need to provide spaces for students to collaborate with each other other than during class time. In order to provide private spaces to meet, instructors would like to open some 'virtual team spaces' for different groups of students in different classes. This involves using the 'no fixed time' and 'Join before host' settings. As it stands, instructors (hosts) can schedule as many meetings as they want but only 2 of those meetings can be open/used at the same time regardless if the host is present or not. This is not workable for how our instructors utilize the system. some instructors have 4 different courses and each one of them could have team projects that need to use these open spaces at any given time during the day/week/semester. How do we or can we work around this?Have any other users from the Education world come across this?All help is welcome. 

My Church seems to get better quality out of Zoom than the New Jersey State Superior Court.  Last Friday I had to attend a virtual pretrial hearing where the Court uses Zoom for these appearances.  I call this trial rigging.  The overall quality, especially the audio, was poor.  I should be used to this by now; but I don't want to experience more consequence than necessary.  Most parties to these hearings just put up with the bad quality because they want it over with.  From a trial I attended last year, my audio/video transcript the Court gave me last year reflects the same bad quality.  As with the recent hearing, the audio had an underwater quality to it.  The Court I noticed uses metal boxes with glass fronts to house the TV that they connect with Zoom.  Through these hearings and trials, the Court makes Zoom look bad while delivering such poor quality.

When I am on Zoom my face appears unnaturally bright red. Very distracting. Is there a way to adjust the hue or tone for the camera? 24" iMac 2021 M1 running Sonoma 14.6.1.

[Integration – Zoom Meetings] We already have a Zoom Business plan account. We need assistance identifying which Zoom APIs can retrieve the same meeting data available for download from the Zoom Dashboard (Meetings section). Our goal is to ensure that the data obtained through the APIs aligns with the zoom dashboard meetings data in both content and accuracy (date range and/or meeting ids).

I had recording a meeting on zoom cloud with my windows computer.But it was without sign in.How can I download this recording video?

Hi, I get a '403 permission denied' error everytime i log into zoom. i can still use my account as normal but it pops up every time. Any ideas? CheersJohn  

Hi,when I create in Zoom calendar invitation with Zoom Workplace, it is displayed in my Zoom Calendar at the right timing (let's say, 10am).In my Outlook and Mac Calendar, the same for all the participants of the meeting, the invitation appears one hour ahead (e.g., 9am).Any idea?Stéphane

I click my profile picture in Zoom Workplace and select "Add account". It asks me to login, which I do. But it fails to add the account to give me a fast way to switch between two different Zoom accounts. What am I missing, or is this another Zoom bug?

Hi, This morning all of our zoom meeting and webinar cloud recordings have disappeared from the Zoom system? We had 40+ recordings in there last week and this morning there are none. Nothing in the trash and I'm the only one with access to the account and I know I didn't delete anything. Last email from Zoom was telling me my latest recording is now ready, so isn't a billing or license thing? 

Putting this suggestion here for improving the Zoom meeting experience. As an attendee, the "doorbell" sound that plays when someone joins or leaves the meeting can be disruptive, especially in large meetings where people are coming and going frequently.While I know this feature helps hosts stay aware of who’s joining, it would be amazing if attendees could have the option to turn off this sound for themselves. This small adjustment could help reduce distractions and create a more focused environment, particularly when attending multiple meetings throughout the day.Has anyone else felt the same? I'd love to hear your thoughts and if others think this would be a helpful feature!

Not allowing individuals to control the entry chime as a personal setting is an accesibility issue that needs to be addressed.  Many people using Zoom are autistic or neurodiverse and that chime is a problem for them.I had to leave a large meeting becuase the chime was cuasing extreme painful discomfort and pushing me toward severe overstimulation.  This is not a minor nicety, this is a disibility access issue, and is not acceptable.

Hi everyone,I’m using a Basic (free) Zoom account.I cannot create or view meetings in the web portal or the desktop app.Every attempt returns this error:execute SQL error – MeetingOccurrenceInfoMapper.getItems – meeting_number = #{meetingNumber}Zoom Support mentioned that my account might have the BAA (HIPAA) security feature enabled, which blocks data sync, but I have no option to disable or manage it under “Plans and Billing → Plan Management”.This is a personal account, not subject to HIPAA compliance.Could someone from the Zoom team please help remove this BAA flag from my account?Thank you very much!

When I click on “meetings” I get this message “execute SQL error, method: PRIMARY.MeetingOccurrenceInfoMapper.getItems, rawSQL: SELECT meeting_number, occurrence, account_id, meeting_id, create_time, modify_time FROM ZMWEB_MEETING_OCCURRENCE_INFO WHERE meeting_number = #{meetingNumber}”

Currently we have a user who has Zoom from his google workspace account trying to create meetings in his outlook calendar. Calendar entries work fine on outlook web but when an entry is created in outlook for IOS it would prompt to sign into zoom every time a meeting is added to the calendar. The user is using an Iphone 16 with the latest IOS version, both Zoom mobile and Outlook have been reinstalled, calendar synchronization works between outlook mobile, online, and zoom. Is there a way to resolve this?

I've been using recurring meetings- meet anytime for 1:1 meetings that occur randomly through the week. Today I tried to schedule a new one, but the function for "meet anytime" is gone. Support article says it should be listed under the "recurrence" drop down, but I don't see it there. It seems like it was forcing me to put in a specified date and time for recurring meetings, which really just doesn't work for what I need. 

Good morning, I was editing the recording—saved in the cloud—of my meeting on Saturday, October 18th, when the message “error” suddenly appeared. Since then, I haven’t been able to view that recording anymore; it’s not in the trash and it’s no longer listed among my recordings. What should I do?

Hi Zoom Folks, So this was working but has broken again in the past month or so. It was working fine at some point before 6.2.3.2056. Sorry for not being exact but this also coincided with a hardware error on my old laptop (since replaced).The issue that I'm seeing is reported here  but for the record it seem like zoom is now trying to use (/usr/libexec/xdg-desktop-portal:297866): xdg-desktop-portal-WARNING **: 22:51:56.438: A backend call failed: No such interface “org.freedesktop.impl.portal.RemoteDesktop” on object at path /org/freedesktop/portal/desktopXDP: remote desktop session owned by ':1.549' closed** (/usr/libexec/xdg-desktop-portal:297866): WARNING **: 22:51:56.438: Failed to close session implementation: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: Object does not exist at path “/org/f