Meetings

I have a new HP Spectre x 360 laptop with an Intel core i7-1139OH processor, 512 GB Intel SSD +32 GB memory which runs on Windows 11. I am a music teacher. When I speak into the microphone, the sound is fine. But when I play the piano, the piano mutes. Specifically, when I play a note on the piano, the recipient hears a short thunk. If I play a scale or arpeggio, the following notes are totally silenced. No combination of settings for original sound, high-fidelity music mode, signal processing by Windows drivers and echo-cancellation has resolved this problem. I took the laptop to the Geek Squad and they reinstalled Windows 11. If I revert to my old  Dell computer running Windows 10, Zoom works fine. Any clues as to how to fix the problem in Windows 11?

Hi,  I am missing a meeting recording. Does anyone know how I can find it? Thank you!  

I often use chimes and gongs in my meetings. The sound does not register though I have tried different settings.  Suggestions? Thank you for your help!

I use several virtual meeting platforms and use the same webcam for all platforms. Whenever I am using Zoom, my video appears that I am closer to the camera, showing just my head and shoulders. When I am using Teams or WebEx, the same camera shows my head and upper torso. Because many of my colleagues are Deaf, I use sign language to communicate, but I have to back up my chair every time I want to sign something so they can see my signs. My camera only shows this close up view when using Zoom. Is there a way a can manually manipulate the camera to zoom out, so I appear farther from my camera? I'm using a basic Logi webcam. Not sure if the make of the camera matters since this only happens when we are on Zoom. 

For about a week now, when I start a meeting I get the "unable to connect" message.  I have a stable internet connection and no firewall or proxy. I've been using Zoom since 2014 and this has never happened before. I've reported this problem twice and have not received any response from Zoom. Does anyone have a solution to this problem? It's interfering with my volunteer work.

I just upgraded from a (1st gen) iPad Air to a 10th gen. iPad and Zoom doesn't work as well on the newer iPad.Specifically I cannot write anymore on shared scanned documents, whereas on the older iPad I can still do that. Why? How can I fix this? I need to make this work on the new device.I teach on Zoom and it is important to be able to write on the handouts on screen.On the old iPad, when I share a picture, the pencil icon appears in the corner and after clicking the icon the annotation menu opens up allowing me to write, doodle, etc.; on the new iPad, when sharing a picture, the pencil icon is nowhere to be found.However when sharing the whiteboard, the annotation menu works fine on both the old & the new iPads.I checked and annotation is activated in my account (Zoom One Basic).Zoom version running on both iPads is 5.17.5 (13040).Thanks for your help.

Hi! I have some clients on Zoom who only have access to a phone and I need to be able to hear them and a music track they play at the same time. I can hear both them and the track just fine, but the music becomes super quiet on their end so it's very hard for them to hear anything that isn't me. Is there a way to bypass this? These clients are using an iPhone. 

Hi, a client of mine uses an android for zoom calls and they need to enable their original sound for our calls, but when they do, their microphone gets super quiet. We tried troubleshooting a little bit and samsung and zoom support suggested that they delete and redownload the zoom app, but this did not work. Does anyone else have this issue? Is this a Zoom or an Android issue? None of my other clients have had this issue. I believe the have the Samsung A15.

Hello, Last night, I had a group meeting where everyone ended the meeting using the video filters for a fun time. I, however, do not have this feature. I have looked up all the ways to find it but I only have backgrounds to choose from. Could someone please help me with problem-solving this issue so I can participate with the others using funny faces?  Thanks!

My client is experiencing calendar issues between Zoom, Google Calendar and Outlook. Calendar invites are sent via Zoom, and when canceling or making changes to these invites (in Zoom), the updates are reflected correctly in Google Calendar but not in Outlook. This issue is happening the most with recurring invites, where the updates either don’t sync properly or fail to reflect the changes in Outlook. Has this happened to anyone else and if so have you figured out a work around?

For context: If you start recording after another person on another computer has started recording, does it bump that person off recording?

Hey folks, when I use zoom an admin to a meeting, when both of sidea we are connected in the meeting, Software zoom is being disconnected and then rejoin me automatically. This happens about 4-5 times until the meeting become stable and I we have no longer disconnections.Any idea? No ram issues, or video 

Hello.  I tutor Chinese children daily.  Yesterday and today, several students have been unable to enter the meetings.  One parent sent the error code 13215.  Has something happened that I am unaware of?  I can still enter meetings fine on my end (USA).  Any solutions?

Hi All, Is there a way to have two speakers on one split screen during a Zoom meeting or is this only in the webinars? Thank you! Crystal

Our meeting had an uninvited, offensive intruder. I have their email address. Is there a way to block this email? 

Hopefully posted in correct section. I get zoom links from various groups via emails. I want to be able to make sure I have the correct name showing when I open zoom. But the meeting ALWAYS just opens without asking for the name. Makes no sense.Now if I open the app, it starts and ask me for the name. However, I can't paste the web link into the meeting join fields. The web link has the meeting info including passwords in the string, but the zoom app is too dumb to parse the information or provide a field that does that. How insane is that? 

Has anyone come up with a viable way to point left? There is a right pointing arrow, but no left pointing arrow as though you only ever have to point to the right. It becomes impossible to use when wanting to draw attention to something that is on the left edge of the screen. It would be most helpful if there were both left and right pointing arrows. I spend many hours training in the Zoom environment and this is a constant headache. Using the drawing tools is cumbersome when they are left behind on the screen when you've moved on and have to constantly find the trash to remove your previous markings. It would be nice to incorporate a mouse and key combination to erase both the last marking or all markings.

I need to record all 4 breakout rooms created for an event. Is it possible?

Had multiple issues:Registered participants unable to attend the session.Troubleshoot by:1. Clicking on the join button on confirmation email received2. Copy & pasting the link into browser3. Using the meeting code and passcode4. Using a forwarded link from other participant5. Clicked on the top left hand corner to copy and paste the link of the zoom session for other users.All of the above steps ended up routing participants back to the registration page and not being admitted into the zoom meeting.Can someone please advise.. Email to Zoom support, was told its a browser issue but we tried everything that the support staff suggested. The issue is not that participants are unable to register, they were able to register for the meetin

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams. “All Screens Mode” allows the host to request that all participants share their screens, providing the host with a scrollable, side-by-side view of the participants and their shared desktops. This feature is specifically designed to offer a more streamlined and straightforward proctoring experience, enabling the host to monitor both participant videos and their desktop activities simultaneously. When activated during a meeting, the host can also choose to allow participants to view all shared desktops. As participants begin sharing their screens, their videos and shared desktops will appear side-by-side, while non-sharing participants’ video tiles will be displayed at the top of the

Hi when i join zoom calls my volume spikes to full each time it resets. Its really annoying I wish i could just set it to a level and it wouldn't change on me any idea?? Thanks.

Hi Everyone, I have an Apple TV in my office.  My apple account on my devices cannot be my work account, but my work account is the one that is tied to my zoom account (and links to my calendar, etc.).  I would like to set up the Apple TV zoom with my work account so I can use it for meetings.  Is there any way to set up zoom on Apple TV with a different account than the one that I use to log into my apple devices?  Thank you!

I have been using Zoom Workplace Basic for some years for a weekly meeting for a community group.  Recently I am being asked to instal upgraded system, but can't see how to do this.  I wish to continue with Basic. 

In a recent update to the Linux client whenever I'm in a Zoom meeting and the meeting window is in focus and I switch to another virtual desktop the meeting window is minimized to a small window in the upper right and follows me to the new virtual desktop. How can I stop this?

Hi there,  For over a week, I cannot access Zoom polls. I cannot create a new one or edit the existent one - anyone else experienced the same issues? What is best way to notify Zoom?