Community Resources

Hi, I have been trying to get some help with a bill and getting more information. We have been trying to get some clarification as well as getting it adjusted. I have tried emailing and calling and have yet to get assistance. I need someone to call or email me so we can get this resolved. Does anyone have a good contact?Thanks!

I got in touch with Apple to remove the subscription so that I can upgrade and purchase from zoom directly. It still appears in my account and can’t seem to do anything

Hi,I have changed my communication mail address recently as I can't access the mails comming to the mail address that i have used to create my Zoom account.But when I trying to log in to my account still it is sending the verification code to the old mail address.jow can I get the verification code to the communication mail address ?Thx & RgdsHimantha 

I have upgraded my plan from basic to pro and paid Rs1534 to zoom and the money is also debited but zoom didnt start my pro plan. I have tride customer support also but there is no contact no or chatbot or mail id so i dont know whom should I speak with

Hello, on Monday the 25th of September I paid the new annual plan for Zoom Pro but it didn't upgrated yet.  What can I do?

ive been very busy but IM BACK NOW

We have a limit of 100 for our capacity.  I may have 1 meeting with 125 guests.  I'm fairly confident that less than 100 will log in but I have 2 questions.  Can I purchase a 1 time allowance of more than 100 guests rather than upgrade at the rate of $50.00 a month and what happens to the 101st person that tries to join.  Will they get an error message?  Thank you everyone!

Tengo una cuenta gratuita, y querría saber si existe la posibilidad de saber desde qué equipos o ips se ha conectado esa cuenta. Trabajo en un centro educativo, y uno de nuestros estudiantes denuncia que alguien se ha hecho pasar por él. ¿Tenemos que ponerlo en manos de la policía?

Hi,We have 3 different Zoom subscription accounts.  Managing 3 different and their renewals can be simplified if 3 accounts can be merged with one master account.  How to do the same?

Hello! I really need help recovering an account. I had an account under a different email but I'm not able to login since 2SV is enabled on it and the phone that had the authenticator app was reset. I created this account to be able to post this. Every time I create a ticket is closed by support with no solution at all.  How can I recover my account and remove 2SV. Website also requires the recovery code, which I do not have. Please I need a solution or can you delete that account to release the email to be able to use it o a new account?

I have been trying for over a month now to resolve a ridiculous overage charge that we incurred, and all the support we've received has been useless.We've now gone through four different people, and I've wasted hours on this. Today, I received another overage charge, even though your entirely incompetent team hasn't helped us with the previous charge.We've been using Zoom for years now, and this is simply not good enough.You can't just go ahead and charge people hundreds of dollars without warning or any explanation. It's not acceptable. Who can fix this issue for me?Here's our ticket number -  17992539 

My Google Account which I have connected to Zoom, is now not allowing me to sign-in into Zoom. I've had to create a new Zoom account for it to work. Zoom, please fix this. - MilkyJersey

支払いが完了しているのにアップグレードされらいので困っています

Saya sudah membeli paket Zoom pro berlangganan di aplikasi MyTelkomsel tetapi sampai sekarang belum ada email verifikasi yang dikirim

Mi suscripcion anual caducaba ayer 16 de agosto. Cancelé mi suscrpcion hace 1 mes para que no se me pasara. Ya no uso zoom ya que no trabajo más online. Esta mañana me encuentro con un cobro de la pizarra. Asi que tomaron en cuenta mi cancelacion, pero me colaron un producto que ni he pedido ni he usado nunca!   Pido que me devuelvan ese dinero. NUNCA PEDI LA PIZARRA. Ya he hablado con mi banco.

はじめまして。zoomを更新するかキャンセルするか迷って問合せをしていました。私の返信が遅くなっていたこともあり、「10/16更新日で一旦キャンセルにしますのでまた継続されたい場合にはこちらからおねがいします。」とメールがきました。10/16までプロアカウントのはずが、今日からベーシックになっています。予算の問題で継続とキャンセルを悩んでいたのですが勝手に今日から変わって困っています。やり取りしていたメールも問い合わせもできなくなってます。どうしたらいいでしょうか。。問い合わせ先もどこに送っていいかわかりません

Hello,    I am looking for some help on understanding how users get added to our Zoom Org.    We would like to solution adding some of our users who have Cloud Identity Licenses only into our Zoom User Management.    I am able to manually add the user that I want, and I can see they are pending invite acceptance. However, because they are Google cloud identity accounts, they do not have an email inbox. I am able to use the Sign in with Google Feature and sign in with that prompt with the cloud identity account.    I get a message when doing so for the first time that there is an existing account to tie to, which must be the one I created. However, even after selecting the option to tie the accounts, the account still shows a pending status in the org, and in the users zoom account they don't have any contacts or groups from our org that should have populated if it were tying to that account like the system had mentioned.

I need to change the “Account Information” that appears in the current invoice. How can I do it.   Thank you for your help.   Best regards,

Who doesn't love themed dress-up days at school?! 👕🙂   Schools around the country have been celebrating "Zoom Day"! (Psst, drop any pictures if you have any 😎)   In line with that, The Zoom Learning Center recently refreshed its free Zoom for Education catalog 💙   Check it out today 👉 https://learning.zoom.us/learn       

I had a package for 8.99 euros but for 2 months I have been charged 17.99 euros. How to be reimbursed and repay the 9.99 euro package?

我已付費升級，但計劃沒有改變。個人會議即將開始。請協助變更方案。謝謝。

How do I contact zoom billing support (Zoom Inc USA)? They need to reflect our GST details in their system and share a tax invoice.

I had a pro plan for which I was paying 1534 per month and then I decided to cancel my subscription on 23rd sept and received a new offer of 50 % discount for the next 6 months and then paid the 767 as asked but the zoom account is showing balance money left according to the original plan which was being billed.

I’m having trouble upgrading zoom on my Mac Pro, so I can’t access zoom. I get the error code 10004. Can anyone help me out?