Pro account Pending Cancellation | Community
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Newcomer
AnnePorter
Newcomer
October 19, 2023
Solved

Pro account Pending Cancellation

  • October 19, 2023
  • 2 replies
  • 6 views

Hi. I recently canceled my Pro Zoom account as I wanted to reactivate it with a company discount code. The last day of my previous Pro policy was yesterday. Today, I wanted to reactivate my Pro Policy plan, but am unable to as the status of my current plan says, 'Pending Cancelation'. Contact Sales. This is very frustrating as I need the Pro version for my work and am unable to reactivate it. I have already lost a day's work. Please assist. Thanks

    Best answer by AnnePorter

    Hi. I did manage to reactivate my pro account. Unfortunately it took a full 24 hours of limbo and I therefore lost a full days work and salary as a result. This was a big set back for me! I was only able to reactivate on the 20th, and it canceled the evening of the 18th. (My evening) This is an unfortunate glitch in the system. I also contacted customer support, but no one ever answered me back. Thanks for replying. 

    2 replies

    R
    Community Manager
    rn-zm
    Community Manager
    October 25, 2023

    Hey @AnnePorter welcome to the community! I am seeing that your Zoom One Pro renews on October 19, 2024; were you able to reactivate your Zoom One Pro plan type? 

    A
    Newcomer
    AnnePorterAuthorAnswer
    Newcomer
    October 25, 2023

    Hi. I did manage to reactivate my pro account. Unfortunately it took a full 24 hours of limbo and I therefore lost a full days work and salary as a result. This was a big set back for me! I was only able to reactivate on the 20th, and it canceled the evening of the 18th. (My evening) This is an unfortunate glitch in the system. I also contacted customer support, but no one ever answered me back. Thanks for replying. 

      R
      Community Manager
      rn-zm
      Community Manager
      November 1, 2023

      Hey @AnnePorter my apologies for your experience with all of this. Please don't hesitate to reach out again if you require additional assistance or flagging of internal support cases. We are always happy to assist!

      A
      Newcomer
      Admin10
      Newcomer
      November 8, 2023

      Hi, @608130, we are having the same issue. We needed to let our pro account expire in order to purchase a new annual subscription with a discount code. However it 'cancellation pending' and only offers me the option of reverting to my previous monthly subscription without adding the discount code. Is there anyway around this issue without losing access to zoom pro features for too long?

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