ISSUE ZOOM PRO PAID NOT ACTIVATED

Forum|Forum|2 years ago
October 31, 2023
4 replies
8 views

Hello

we have paid for the pro version but our account is still basic when we paid for the annual plan. How can we sort this out please?

Thanks

Laura

Upgrade Account

Vinnie

Community Champion | Customer

Hello @LAURADW
Buying the license doesn't allocate the license to the user automatically; take a look to below article and hopefully you should be able to quickly fix it.

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses

Let me know if this addresses your issue.

Vinnie.

L

LAURADWAuthor

Newcomer

Hi @Vinnie thanks but it did not work as I have got this message:

User Upgrade to the pro version

to manage users and assign meeting licenses to your account
and I just have the basic avail on the scroll menu so it's a nightmare
Thanks

Vinnie

Community Champion | Customer

Check if you Zoom Portal show the the purchase transaction; it might not be there and will need to open a ticket asking for help addressing the issue because it could be your purchase might haven't gotten associated with your account correctly.

Check your portal: ADMIN > Plans and Billing > Payment History or PERSONAL > Home > Manage Plan

If you don't see the Invoice for your payment, you need to ask for Zoom Tech support to open a ticket to address this issue. Maybe Zoom Employee is monitoring this Community and give you better directions.

Vinnie

L

LAURADWAuthor

Newcomer

Dear Vinnie

thanks a lot again for your kind help, I appreciate you taking time trying to help.

I did check again and yes I have the invoice, yes it is written paid and yes I did even received a confirmation via email.

When I try to add the licence onto my profile it won't appear though and I have disconnected everywhere to see if that would make a difference but no.

So I really don't get why I cannot use the service I paid for, nor the support and I don't know what to do. Especially that I need it for business reasons.

Is there any zoom employee who could help please?

Thanks