Renewing subscription | Community
Skip to main content
Newcomer
September 13, 2023
Question

Renewing subscription

  • September 13, 2023
  • 1 reply
  • 1 view

Hi, I moved to Kazakhstan and forgot to change my billing address. I paid with my Kazakhstan card but still was charged with taxes. Also I have a coupon of 30% discount in my account, and I thought it would be automatically applied to my subscription. However, today I was charged with 180$ instead of a 100$ (minus taxes and a discount). I didn't expect it, is it possible to change it?

1 reply

CarlaA
Community Manager
Community Manager
September 18, 2023

Hi! Please contact our billing team by submitting a billing ticket. Our billing team will have access to your account and subscription information to assist you further.

 

Thank you! 

Newcomer
November 7, 2023

How can I contact billing team?