Will deactivating a user automatically reflect in billing for the next cycle.
Hi,
I'm having trouble finding out the answer to this.
I have a zoom one pro account with one admin and one Licensed user. My organization no longer needs the second user account so I went ahead and deactivated it. we are currently on a yearly billing cycle with 2 users set to renew in February 2024.
When I go to the billing management tab and change the number of users on our account from 2 to 1 the only option is to "Place order" and checkout with one user selected. This would then charge use for an account with only one user immediately but we would be double paying as we still have access to our 2 user account until February.
It's not very clear but because I deactivated the user will our billing update to reflect this change in February. Or will I have to go in, in February and sign a new contact for only 1 user?
Thanks for your help with this matter!
