Community Resources

Hi, I have had a Pro account for a few years now, so I should be able to use the web ticket feature in the service center. Unfortunately, the system detects me as a basic account and precludes this possibility, how can I tell support that my account is pro and thus access the support functions that are due to that type of account?Thank you

I have been using the same credit card on auto pay every month for my Zoom Pro account, but last December and January , my payment history showed unpaid , but in February I decided to use my card and pay since the system was not auto deducting. The past payment was cleared but now i cannot make a new payment for the month of feb. I tried my card again but it showed error. I used someone else s card and the payment was done but within 24 hours my money was credited and I am on my basic plan again. I have mailed them and they have refreshed my account but my card is still declined when i am trying to pay for upgrading. please help

How do I invert my Zoom background to look like a mirror? I have a cool background but has letters and I can't make it work the right way, it is always inverted and looks terrible.

Hallo, we need your tax residency certificate for 2023 for Poland. Where can I get it? 

I had set up my account to send me text messages for the 2 step authentication. Now I do not get the text messages and cannot back into my basic account. I found an email that says that I supposedly set up an authenticator app in January this month  but I don't have one. Please help. 

When I sign in, I have a list of emails that show up that are no longer in use for me. I would like to remove them. They have their own accounts and are not connected to mine. How do I get the list to the two that are connected to my account?  thank you

我的账号是zoom one商业版，想问下能否开通中国数据中心，或者还需要满足什么条件才能开通，请求帮助，谢谢！

Hello I have an invoice that shows as credit amount -31.95. When I click the invoice, it opens a link but doesn't give me any payment options. I tried to pay the invoice manually at https://zoom.us/paynow, but it says "This invoice reflects a credit to the account and no action is needed." Do I need to pay this invoice or not? I don't have any active subscriptions now.

In today's world, where technology like AI is everywhere, some things might seem old-fashioned. But recently, something happened at Dollar Tree that showed how important checks can still be, even with all the new tech. And we'll sprinkle in a little flavor from some cool Zoom products too! At Dollar Tree, someone wanted to pay with a check. It's not something you see every day, especially when we're used to swiping cards or using phones to pay. But it happened, and it made us think about the good old days when checks were more common. The cashier had to take a moment to make sure everything was okay. In a world where companies like Zoom make cool features to help people work together better, seeing someone write a check felt kind of different.But what happened next was nice. The cashier carefully checked the check to make sure it was real. It took a bit longer, but it was worth it. It felt like a special moment, where two people connected over something simple, like a piece o

 We're trying to create accounts using the @learningheroes.com email domain (our company domain), and we're not able to create the account.Once we try to create it using the Zoom Web App it redirects to calliduscloud.zoom.us SSO, a company unknown for us, that we never heard or have any knowledge about it.We have not configured SSO for our domain and as I'm the IT manager for the company, in our DNS records for our domain we have nothing related to Zoom verification for SSO.This url is a small video of what is happening. https://gyazo.com/8ed51ff2898c632c282868860f04150d Any help is welcome!Thanks!

I spent an entire week and a half dozen emails back and forth just to change a couple subscriptions. Delay after delay because support staff did not know the simplest things - like asking us to put a credit card on file for billing when we already have one on file. I do not see how Zoom expects to retain customers when they make it so difficult to do something so simple. They should not be wasting customers' time with a broken service system.

Hello, I have a new computer. Usually I was not asked for my password so I forgot it. So I created a new password. But I cannot sign in. I seems that a verification message is sent by zoom somewhere. But I do not know where.

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My two Zoom One Pro licenses expire tomorrow. Both are currently canceled. I would like to extend one of the two licenses, but I can't find a way to do this in the license overview. The only available option is "reactivate subscription", which would include both licenses. How can I reduce the number of licenses to 1 and then extend it?

mistakenly delete admin account from zoom portal and now we unable to login account. recently before 2 days we renewed our subscription. kindly help me to reactivate my account.      

My account name is correct but when in a Zoom meeting a wrong name is shown. Any suggestions on how to correct this? Thanks.

I got a invoice for my payment this month.It show me that i should pay KRW 23,370.But you took KRW 22,959 from my credit card .I just want to know why it different total paymentBecause i paid it with my business card, so i need to explain about money to finance team.

Hoq I can erase the data of my credit card in the account ? (don`t wanna it to be saved there) The path: Administrator - Management of payment

I have recently taken over as Chair for our Parent Advisory Council at our school.  We have one zoom license and it is held with our previous Chair.  She has made me the owner of the zoom account.  Is it possible to transfer our license from her to me?  It is awkward to have to go through her all the time to schedule meetings that are longer than 40 minutes.  

I have attempted to contact Zoom regarding changing the sign in email whith no success. The situation is I no longer have access to the initial sign in email, therefore when I attempt to change the sign in email address, Zoom sends me a confirmation to an email address I no longer have access to. It is so frustarting especially when no one gets back to me after several attempts at contacting them. Are there any solutions or work arounds for this dilemma?

Hi Team,My payment has been made, on 3rd February 2024, and I even received a confirmation email from you guys. However, now the account has been downgraded for non-payment. Kindly look into this ASAP, as my work is suffering due to this. Regards

I have received notification that monies have been debited from my company account, which I did not authorise. This has significantly impacted our cashflow and as such, a critical provider's authorised payment may not process. I can not find ANYWHERE, where I can contact Zoom to have this amount reimbursed IMMEDIATELY; therefore, I am left with no other option other than to post this issue in this forum. I expect a representative to contact me with advice of the IMMEDIATE reimbursement of funds, within the next 24 hours.

I have purchased a subscription through Google Play, and the transaction is visible in my google play account. Upon payment, I was granted 7 days of access to the PRO version. However, once this period finished, my account reverted to the basic version.I've reached out to both Zoom and Google multiple times over the past month to address this issue, but unfortunately, I haven't received any assistance or resolution. I'm seeking clarification from Zoom, as I've fulfilled all payment requirements and expect the service to reflect my paid subscription status. 

The superintendent of our school retired and the Pro account was associated with his log in.  I need to change this account to our new account, but I don't have access to the old superintendents account.  Who do I need to talk to make this happen.  

A year ago we got Education plan an now we want to continue it. But I don't understand how to get bill.