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Unfortunately, your account does not have access to live chat support.

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Hi,

I am receiving the message, "Unfortunately, your account does not have access to live chat support" Why is this?

Many thanks

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Frank_TBAnswer

Community Champion | Customer

Hello,

According to the link CarlaA shared

https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support

Live chat support* = Subscription plans greater than $50 USD/month

Regards

If my reply helped, don't forget to click the accept as solution button!

CarlaA

Community Champion | Employee

Hi @simbanz thank you for reaching out to the Zoom Community!

I'm sorry to hear that you're experiencing difficulty accessing live chat support. The following page will outline your support options based on the type of plan you currently have: Contact Zoom Support

I hope this helps answer your question!

Carla,
Zoom Community Team

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S

simbanzAuthor

Explorer

Thank you for your reply CarlaA. I am paying monthly for zoom, so should have access to chat. Please can you check via my account details.

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F

Frank_TBAnswer

Community Champion | Customer

Hello,

According to the link CarlaA shared

https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support

Live chat support* = Subscription plans greater than $50 USD/month

Regards

If my reply helped, don't forget to click the accept as solution button!

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S

simbanzAuthor

Explorer

Thank you. That now makes sense. 🙂

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S

shikhamakhija03

Newcomer

Unfortunately, your account does not have access to live chat support. even i am getting same reply though i have a paid account

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