Community Resources

I purchased a one-month large Zoom meeting license when what I wanted was a large meeting webinar  license; I then bought a one-month large audience webinar license  that expires in one week, and my event is two weeks away, I now have two licenses I cannot use and no license when I need it.  HELP!

毎月、請求金額: ¥2,338 JPYの請求があるのですが、ログインしても、「無料のプランを利用中」ですと表示されています。心当たりがあるとすれば、同じメールアドレスで以前プロ契約したことがあるのですが、その契約がずっと生きている、という可能性はありますでしょうか。。。 

I want to upgrade my basic plan to Pro, and proceeded to the payment page. However, after filling in all the blanks, the error 'creditcardState' keeps appearing and I cannot make payment even though the credit card is working and I have checked with the bank. I am using Safari on Mac. I have tried other of my credit cards but the same issue persists. 

I made a card payment on March 28th, but the invoice shows March 27th, and the due date also starts from the 27th. Please confirm why it is recorded this way.

I am trying to change the existing currency to a different currency but in the portal, the currency has been locked. How do I get it unlocked? Appreciate help. Thank you.

I can't use my Zoom phone. I subscribed to a plan, but when I try to use it, it suddenly says, "account inactive, contact admin." I've contacted support multiple times, but they just keep creating tickets and sending them to backend support. It doesn’t help because they keep closing the tickets, claiming I violated the terms and conditions without explaining what I did wrong.This has happened to me twice now. I had the same issue with my previous account, and support never resolved it. Since I needed a phone number, I created a new account and purchased a new plan, only to face the same problem again. Your terms are extremely frustrating, you’re not helping your customers. Instead, you’re robbing them by repeatedly causing the same issue without offering a proper solution.

Hola. Lograste que te devolvieran el dinero? A mi me ha pasado lo mismo. Y me han colocado el dinero en crédito, pero no me lo han devuelto. Lograste que te lo devolvieran? Y si es así, cómo? Gracias por tu respuesta.

We are in the process of obtaining our ISO 27001 certification. With Zoom being one of the vendors we use, we need to show a copy of their certificate.This page: ISO 27001 | Zoom seems to have a link to the certificate, but it sends me to a safebase page. After creating an account, which I had to do, I do not find the certificate anywhere. Does anybody know where the ISO 27001 certificate is so I can add that to my information?

error codes:1044device:MacBook Pro macos14.5 zoom version 6.4.1I can login on my iPhone . But there is a trouble to login on my Mac. It always says Failure Login, error codes:1044.Download the app on the official web.

Hello I need help please, when I login to my zoom account to figure out what is my host key it’s enabled and the edit button is grayed out. Can you help me please? 

I previously asked if I could log in from different locations before purchasing Zoom, and I was told it was okay by the sales agents. However, after I bought Zoom Phone, my account was suspended when i login from different locations, they said we cant specify exactly why we suspended but its due to violation of their policy. I appealed multiple times and received responses very late. The support agents kept redirecting me from one ticket to another. I was also informed that since I hadn’t used the services, no charges would be deducted. Yet, I was charged again on the 20th of this march. My account is suspended, preventing me from logging in or manually removing my payment details. There is still an active ticket (BIL1838702) with an agent named Ella Rendora, who said it would take 48 hours to cancel my subscription. However, it has been more than 48 hours, and she is not responding to the ticket. I don’t know what to do at this point—my billing information is stuck with

Hello, I have allowed Face Analyzing when I wanted to try a bunny filter on my face. It was fun. Now I would like to undo that permission as It's a privacy concern for me. I have put A LOT of time trying to find out how to do that- searching the settings and online. This is unbelievably complicated/ simply impossible. I was not able to find anything related. Any help appreciated, Thanks.

ID; *********** I want to change my rate plan from won to dollars starting in March. I will pay with the same card. Please change it so that I can pay in dollars.

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i want same plan with 300 user

I have had the basic plan for a few years and now need to upgrade to the pro plan. I am in the UK and it tells me the plan is £12.99 per month, but when I go to the payment area it is charging me £15.59 as £2.60 tax has been added. I am not VAT registered and have clicked that area to say so. What is this tax for? Is this right? A friend tells me I shouldn't be paying this tax through Zoom UK.  thanks. 

Пожалуйста помогите мне проблема с оплатой тарифа почему то деньги не списываются со счета и в историй платежей тариф стоит в состояний кредитный остаток что мне с этим делать я уже пробовал менять способ оплаты и на счету есть нужная сумма

Hi there!I'd like to ask if the package 2 (professional) is free for people who are currently in Ukraine?Thanks in advance.

i need the certificate of tax residence for zoom 2024 to be issued to govt of romania.   

Good afternoon,  we are a law firm from Poland and we would like to receive a tax residence certificate for 2024 as soon as possible.  Yours faithfully,MTL Law Firm

Пожалуйста, предоставьте сертификат налогового резидентства вашей компании.

If my credit card information is already filled in zoom website  for last year account payment. And if the service effective day already expired, Does it  automatically  renews for the annual fee  by using my credit card info or it asks my permission first for renewal?

Tarif plan was reduced  and acces to recordings was closed after delay of the paynment. But after paynment it did not restored. What is it? What to do? It is very bad. Heavy losses. 

I am deeply frustrated and disappointed with the way my payment issue has been handled. I opened a ticket and provided all the necessary details right away. Then, I waited patiently for a whole day, hoping for a resolution. But because this issue affects not just me but a group of 120 people who have been practicing Yoga online for the past 5 years using two Zoom accounts, I decided to follow up by calling your support line at 800. When I finally got through, instead of resolving my issue, the support professional opened another ticket unnecessarily, even though I had already provided all the details in my existing ticket. Then, I was asked to close my original ticket, which I did, trusting that this would help speed up the process. I was then asked to provide screenshots of my Google Pay transaction and bank details, which I promptly shared. I have been extremely cooperative throughout this process, yet yesterday, I was told that since my account is on a free plan and Zoom claims they

How can I get Zoom's SoC2 report?