Community Resources

please help us in migrating a zoom basic account into an organizational account, on how to

Hi, I like to change the currency of my account to INR, I have current currency as USD which is not right. when I took the subscription that time, there was no Indian currency available, so I had to pay using USD. now Indian currency is available; I like to change that. Please note that auto payment will not happen as the transaction is USD-based. Please let me know when completed so that I can pay in Indian currency. Thank you

Zoom has given great service to our company while we were customers. Now we want to cancel our subscription, they're not responding to our emails. Anyone else going through this sort of thing?

Has anyone elses auto provisioning between Entra and Zoom stopped working? When clicking on authorize on the Entra Side for provisioning, I am presented with a box to log into Zoom as admin. I do, and approve the application, but then the web pop up redirects to a https://portal.azure.com/webtoken=NUMBERSNUMBERSNUMBERS and just stays blank. Then I receive an email from Zoom that the app was authorized but still unable to Test. On the Entra Test side I receive the following error:Testing connection to Zoom You appear to have entered invalid credentials. Please confirm you are using the correct information for an administrative account. Error code: SystemForCrossDomainIdentityManagementCredentialValidationUnavailable Details: We are not able to connect to your application while attempting to validate our authorization to access your application. Please ensure that you have provided valid credentials to the application and reach out to the application developer to diagnose

Since November of 2023, we have been trying to cancel our account with Zoom.  We were told we missed our deadline and had to wait until 2024.  In October of 2024, we started contacting Zoom letting them know we wanted to cancel our account and to port out our VOIP numbers.   It took 2 months of them trying to keep us on account before they sent a termination contract.   It is now May of 2025 and they still are charging us for phone service and will not assist in porting out our numbers.   I have had multiple tickets created that get no resolve.   Chat agents just end the chat.   I highly recommend anyone reading this to use ANY other service.

Hi, for the last 1 year i was using zoom paid service, i opted for monthly service for all these time. after a break when i did renewal i contacted sales person to whom i asked for the same monthly basis service. but she generated the agreement with 12 month term contract on monthly payment option, which i have signed without noticing the term contract because nothing was discussed about the conract to me by the sales associate, and as i have signed so many times before for my renewals, i though this agreement also would be same, i believed the sales person, but for her commission she cheated me and now giving very cool response, you have signed the agreement so you need to take it up, no consideration for the customers. now when i wanted to cancel the subscription, i was informed by the team they cannot cancel the subscription, i have to take up for 12 months. but i have no requirement for another 11 months, then why should i pay... everywhere they mention you can cancel the subscript

I purchased one license for Zoom One Pro, but now I can't assign the license for user account. When I assign a license to my account, it always pop-up window says "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit." Please help thank you.

Got kicked out of Zoom for “violating terms”. No ides why. I keep seeing my ticket “has been updated 10HR ago” but no information. 

I have 2 items in my cart to be purchased.  I don't want them.  How do I  clear them from the cart? 

My account was managed and billed through a corporation, on 4/29 they no longer manage my account and my account was downgraded to a free account, all my seminar recordings for years are gone. If I purchase a plan, can I retrieve all my recordings? Thank you!

My apologies if this is in the incorrect thread. I have had an account for several years. I decided to enhance security with Sign in with Apple (SIWA). I signed in, logged out of all devices, and followed these instructions. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067602. They may not have been clear. On that page I observed Sign in email is the Apple relay email and the linked account shows "Apple." Should I remove the Apple relay email and enter the Hotmail account? Thanks!

Hello- I would like to switch our account to a non-profit status via tech soup. I t would be awesome to just switch our current pro account over, rather than killing this one and starting over with new logins etc. Is it possible to do that? Thank you

Our small non-profit renews every year with Techsoup to get a zoom discount. We host many online events through scheduled meetings and webinars. We have found that if we schedule a meeting for an event and then renew our membership with the discount, our link for the meeting does not function and we need to create a brand new link for the event. Is there a way to avoid doing this? This has caused confusion in the past with our registrants as well as on our end.  We prefer to schedule our events in advance and distribute the links to people as they register. 

I am REALLY struggling with getting help from Zoom. My nonprofit organization has a "Pro" account with 3 licenses. The complication probably lies in my sign in. I can sign in as our IT person through an SSO, as myself , or as our main account email.  Over the last couple of months I have (tried) to use live chat for help. Today, no matter what sign in I use, in attempting to use live chat the bot says "your account does not have access to live chat".  I have no idea what to do to try to get my support need resolved. Can anyone advise?

I had bought one year of Pro and when I purchased it, I could not see where to put the coupon code I had from Tech Soup and so I was told by Zoom Support to wait until the whole year subscription was ended and then I will be able to use the coupon code upon renewal. I believed them and tried but the coupon code appears as not applicable. I need to renew my subscription ASAP since I have a recording that will be deleted in a couple of weeks if I do not renew it. 

Hello, we are a charity with a Zoom account in the UK and have found out that we could apply for a discount to the plan via Charity Digital (this is called TechSoup in the US).  Our plan will renew on 28/10. I want to check whether we need to 1. cancel our existing account and then set up a new one to use the discount codeOR2. Apply for the coupon via Charity Digital and apply it to our existing plan before it renews.

Dear Zoom's team,We're writing with regard to the information about Zoom accounts for non-profit educational organization. We are the Vietnamese Meditation Center (Thien Viet) - a non-profit community education organization based in Vietnam. We're working with the goal of helping the community have a method to improve physical and mental health. It is known that Zoom has an account and support policy specifically for educational institutions, so we would like to contact Zoom's administration to know more about the policy and related special support. Could you please let us know if there's any supports for non-profit educational organization like us.

Since the new payment period starts today, I was going to pay by applying the TechSoup coupon. However, it has already been automatically renewed, and it is said that you have to wait a year to cancel it.I want to make a payment by adding more people, so please cancel it right away and let me know how to do a new one

The ATXPC Foundation is a non-profit company representing the needs of myself and thousands of other patients who suffer from this rare disease. The ATXPC Foundation intends to use zoom in order to host gatherings with other patients so that we can set an agenda to advocate for better care for ourselves ASAP, as well as to gather with others who can relate to this otherwise lonely experience of suffering. The medical community will not act on its own to help us, and we can't help ourselves without collective action.Do you give discounts to non-profits of this sort?Please let me know ASAP. Thanks so much. 

Hi,My company have been using zoom paid service since March 2021. Since we are a non-profit, we got a certain amount of discount through techsoup. After a while, my account executive advice me to do some consolidation of my existing accounts and ask me to sign a document with an "initial paid subscription term" of 60 months, which is definitely too long for me. I think this is strange as I have never asked for such a long contract, so I emailed the account executive and got a reply:"You may opt to cancel within the duration of the 60 months, we are just using this standard to cover for the discounts that we are extending to our clients as all the discounts are subject to approval and may change from time to time."  (exact wordings of the account executive, I still have the email correspondence) Everything seems good. However, when I asked to reduce the number of license at Mar 2023, I got the reply:"Upon verifying we did receive your request after the services had been renewe

Hello! I'm brand new to this Board, we are a church and learned we can get Zoom at a reduced rate through TechSoup. How do I get confirmation/instruction from Zoom to make the switch, Thanks!

Hello,Can I please know if there is a discount for the non-profit society. It is the time for annual renew our account. I got a information from someone else with "discount for non profit society". Thank youHelen

  The Zoom Community Champion Program was established to recognize and celebrate the amazing work done by Zoom experts within our community. This month, we want to spotlight one of our Zoom Community Employee Champions, @jdott16. Jake joined the community in August 2021 and has been a Community Champion since 2024🥇   What do you like best about being a Zoom Community Champion? What I like most about being a Zoom Community Champion is that the program is open to anyone who enjoys working with the Zoom product who wants to help others with any issues they may have with any part of the Zoom product. There are many ways to troubleshoot an issue, and there are many avenues a person can take to fix issues they run into with computer programs. The Zoom Community Champion Program distinguishes a person who likes to help out a community of online and product users. The program assists users who utilize Zoom and gives people more ways to engage with other users

On the website, it says to contact TechSoup for non-profit pricing. On TechSoup's website, it says "not in stock" - We would like non-profit price, but not sure we are getting it.  Wh

Hello do you provide any discount for non profit organization. Thanks