disable domain management

It sounds like domain management might be enforced at the organization level, which can restrict users from unlinking or managing their own accounts. You may want to check the admin or billing settings some platforms require the account owner to disable centralized domain or team management before individual users can take control. If the "unlink" option is greyed out, it’s likely a permission issue. Reaching out to support directly might help clarify if there's a setting that needs to be toggled.

ugh - I thought this was support.